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8193 - Technical Delivery Officer
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £34,140 to £42,019 per year |
| Additional salary information: | The national salary range is £34,140 - £37,105, London salary range is £38,661 - £42,019. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 8193 |
Summary
HM Courts and Tribunals Service
Directorate: Digital Technology Services (DTS)
Pay Band: HEO
Job Title: Technical Delivery Officer
Location: London / National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Term: Permanent
Interview: Video conference via Teams
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
GDD:
Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations Job Family, is a Application Operations Engineer role at Engineer – application operations level, but carries the title Technical Delivery Officer within DTS.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
As a Technical Delivery Officer at HMCTS, Digital and Technology Services, you will report directly to the Senior Product Manager and play a key role in the configuration, support, and continuous improvement of our contact centre technologies, including Genesys Cloud CX, Shelf.io, and NICE Workforce Management (WFM).
You will support the delivery of reliable, secure, and user-focused services that meet operational and strategic goals. This includes managing the full-service lifecycle—from onboarding and configuration to deployment and operational support—ensuring all changes are well-documented, compliant, and aligned with business needs.
You will also provide second-line technical support, manage incidents and service requests, and deliver user training and documentation. A key part of your role will involve:
Regularly monitoring platform security, compliance, and account management, including:
Reviewing and managing user access permissions.
Supporting the implementation of security controls and data protection measures.
Ensuring compliance with licensing agreements and organisational policies.
Managing user accounts and roles across contact centre platforms.
You will work closely with suppliers, operational teams, and stakeholders to ensure services are resilient, secure, and continuously improving.
Key Responsibilities:
Serve as a subject matter expert in supporting the Senior Product Manager with the execution of operations related to voice and contact centre technologies used by HMCTS, ensuring the delivery of timely, accurate, and high-performing services aligned with business needs.
Oversee service changes, including the onboarding of new services, implementation of system enhancements, and management of configuration items, ensuring all associated documentation is accurately maintained and up to date.
Manage the full-service lifecycle, encompassing the design, development, deployment, and ongoing operation of services to ensure they meet business objectives and performance standards.
Directorate: Digital Technology Services (DTS)
Pay Band: HEO
Job Title: Technical Delivery Officer
Location: London / National
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Term: Permanent
Interview: Video conference via Teams
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
GDD:
Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the IT Operations Job Family, is a Application Operations Engineer role at Engineer – application operations level, but carries the title Technical Delivery Officer within DTS.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
As a Technical Delivery Officer at HMCTS, Digital and Technology Services, you will report directly to the Senior Product Manager and play a key role in the configuration, support, and continuous improvement of our contact centre technologies, including Genesys Cloud CX, Shelf.io, and NICE Workforce Management (WFM).
You will support the delivery of reliable, secure, and user-focused services that meet operational and strategic goals. This includes managing the full-service lifecycle—from onboarding and configuration to deployment and operational support—ensuring all changes are well-documented, compliant, and aligned with business needs.
You will also provide second-line technical support, manage incidents and service requests, and deliver user training and documentation. A key part of your role will involve:
Regularly monitoring platform security, compliance, and account management, including:
Reviewing and managing user access permissions.
Supporting the implementation of security controls and data protection measures.
Ensuring compliance with licensing agreements and organisational policies.
Managing user accounts and roles across contact centre platforms.
You will work closely with suppliers, operational teams, and stakeholders to ensure services are resilient, secure, and continuously improving.
Key Responsibilities:
Serve as a subject matter expert in supporting the Senior Product Manager with the execution of operations related to voice and contact centre technologies used by HMCTS, ensuring the delivery of timely, accurate, and high-performing services aligned with business needs.
Oversee service changes, including the onboarding of new services, implementation of system enhancements, and management of configuration items, ensuring all associated documentation is accurately maintained and up to date.
Manage the full-service lifecycle, encompassing the design, development, deployment, and ongoing operation of services to ensure they meet business objectives and performance standards.