Service Delivery Manager
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £40,000.00 to £45,000.00 per year |
| Additional salary information: | £40000.00 - £45000.00 a year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Holgate, YO26 4GG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0260-25-0067 |
Summary
Main Duties and Responsibilities: To work with the Associate Director/Head of Service Delivery to manage service activity to ensure compliance with financial targets and contractual KPIs. To lead the implementation and management of long-term service strategies. To be responsible for the collation of Board and stakeholder assurance/contract reporting. To lead on the provision and delivery of high quality efficient and effective services within the Directorate, ensuring they are responsive, innovative and mee the highest performance standards. To lead on the implementation of the CQC improvement plan for the Directorate escalating concerns where appropriate To be responsible for all Directorate specific communication alongside the Communications Officer. To ensure that activity and high-quality data is captured and analysed to produce performance reports for the Directorate, forecasting trends and developments that may affect service delivery and feed this back to Associate Director/Head of Service Delivery. To respond to operational pressures using problem solving skills and resolve any systems/process changes as required. To clarify and project manage service developments to ensure key targets are achieved providing regular feedback In conjunction with clinical and non-clinical teams, work to identify and develop opportunities to improve service delivery, including redesign of services to deliver the best patient care/experience. Manage and implement check-and-challenge reviews of service operating plans to ensure that they are robust and that risks are mitigated, ensuring that organisational and critical success factors are taken into consideration. To work with key internal and external stakeholders and commissioners to ensure collaborative and effective relationships with all parties. Responsible for managing, coordinating and monitoring expenditure and making recommendations for cost improvements where appropriate. To develop proposals for service developments within the Directorate, ensuring that the implications of service change or developments have been accurately assessed. Line management of direct reports ensuring regular 1-2-1s, annual appraisals, including establishing key objectives and personal development plans, as well as ensuring all statutory and mandatory training is completed as required. Provide and develop a working environment and open culture which fosters high morale and commitment among all staff promoting their wellbeing and personal development. Business responsibilities: Maintain ethos and culture of Nimbuscare Limited. Positively promote Nimbuscare Limited both in and out of the workplace Attend educational and staff meetings as requested. To support the introduction of new working processes to optimise quality. To build and maintain relationships with relevant personnel. Learning and development: You will participate in any training programme implemented by Nimbuscare Limited as part of this employment, such training to include: Participation in individual performance reviews, including maintaining a record of own personal and/or professional development. Make effective use of learning opportunities within and outside the workplace Undertake mandatory and statutory training as required. Team working: Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Accept delegation from senior staff, prioritise own workload and ensure effective time management strategies are embedded in own practice. Participate in team activities that create opportunities to improve patient care. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Confidentiality: To understand and be aware of the confidentiality of information gained during the course of your duties, which may include access to personal information relating to clients, patients and members of staff. It is expected that you understand the importance of treating information in a discreet and confidential manner. Health & Safety: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity: To actively support equality, diversity and inclusion and ensure that all work colleagues, patients and staff are valued and treated with dignity and respect. Quality: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Effectively manage own time, workload and resources. Work within own limitations and experience. Be aware of and co-operate with audit. Work effectively with individuals in other agencies to meet patients needs. Portray a professional image at all times. Communication: Communicate effectively with colleagues, patients and external parties Recognise and have awareness of peoples needs for alternative methods of communication and respond accordingly. Other: This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with you. You are required to carry out any duties that may reasonably be requested. The job description is provided as an outline of the key tasks and responsibilities and is not intended to be an exhaustive list. The job will evolve over time to reflect the changing needs of Nimbuscare and its services as well as the personal development of the post holder.