Sales Administrator
| Posting date: | 25 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 August 2025 |
| Location: | BL4 9TN |
| Remote working: | On-site only |
| Company: | Percy Doughty |
| Job type: | Permanent |
| Job reference: |
Summary
Are you a detail driven individual with a passion for delivering exceptional service?
Percy Doughty a family business, a long established industry leader within the space heating sector, is offering an exciting opportunity for a Sales Administrator to become a key part of our dynamic Customer Services Team.
Based at our Head Office in Farnworth, this full time, permanent role plays a vital part in the smooth day to day running of our business. You’ll be at the heart of our operations managing incoming enquiries via phone and email, processing sales orders through our SAP management system, and contributing directly to an exceptional customer journey.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working as part of a team, and is looking to build a rewarding career with a respected and forward thinking company.
The Person:
We are looking for a detail oriented, proactive, and experienced target driven Sales Administrator to support and enhance our Customer Services Department. The ideal candidate will be highly organised, with excellent attention to detail, and capable of managing and prioritising multiple tasks while consistently delivering outstanding customer service.
This role requires a confident and clear communicator who is conscientious, approachable, and committed to achieving departmental objectives. The successful candidate will respond efficiently to requests from their line manager and senior leaders, demonstrating initiative and a strong sense of accountability.
Flexibility and adaptability are essential, as the role involves working collaboratively across departments to support continuous improvement initiatives. In our fast paced environment, the post holder may also be required to contribute to wider operational projects, as directed by the Customer Services Manager, to support the day to day running of the business.
Interpersonal Skills & Experience:
• GCSE English, Maths, and ICT equivalent to Grade C or above
• Previous experience in a sales administration, sales coordination, or similar supporting role.
• Strong experience using CRM systems, or bespoke systems that can track and manage interactions with external customers
• Problem-Solving – Can analyse issues and find practical, timely solutions
customers, sales managers, internal teams and senior business leaders
Main Duties & Responsibilities:
• Deliver exceptional customer service and respond to both consumer and B2B inquiries in person, over the phone, and online
• Accurately process and manage sales orders, customer data, and related analytics
• Provide customers with detailed and comprehensive information about products and services
• Communicate in a friendly, professional, and approachable manner with both internal and external stakeholders
• Identify cross-selling opportunities to increase average order value and overall sales performance
• Suggest and support continuous improvements to enhance the customer experience and journey
• Ensure customer records are accurately maintained and regularly updated
• Maintain strong product knowledge through ongoing training, e-learning, and staying current with product developments in line with the business training matrix
• Confidently engage with customers in the showroom, promote our brands, and build product expertise to enhance service delivery
Personal values, capabilities, and attributes:
• Integrity – Honest and transparent in all daily tasks, even under pressure.
• Customer Centricity – Puts the needs and satisfaction of the customer at the heart of their work.
• Accountability – Takes ownership for tasks, responsibilities, and any mistakes
• Reliability – Dependable and consistent in meeting deadlines and supporting team members and senior business leaders
• Professionalism – Maintains a positive, respectful attitude even in challenging situations
• Teamwork – Values collaboration and the success of the team over individual gain
• Continuous Improvement – Open to feedback and focused on learning and development
• Organised – Keeps workspace, systems and records in good order
• Empathetic – Understands and responds appropriately to customers and their teams needs and emotions
• Adaptable – Handles changes and unexpected demands with flexibility
• Calm Under Pressure – Manages stress in busy or difficult situations
• Proactive – Takes initiative to solve problems or improve processes without waiting to be asked
Our Business:
Vision and Mission Statement:
Vision – Where We’re Going
To be the first choice for our customers, renowned for our expertise, product quality, and exceptional customer service.
Mission – Why We Exist
To deliver and create high-quality, design-inspired functional products and services for your home.
Company Core Values
Our core values serve as the foundation of our identity and behavior. They influence our decision making and play an important role in all our strategic initiatives, thus shaping the company culture. They also provide a clear sense of purpose, for all employees, stakeholders and customers.
The post holder must demonstrate a strong alignment with our core values, ensuring that their actions and decisions consistently reflect the principles and standards that define our people and business.
Percy Doughty a family business, a long established industry leader within the space heating sector, is offering an exciting opportunity for a Sales Administrator to become a key part of our dynamic Customer Services Team.
Based at our Head Office in Farnworth, this full time, permanent role plays a vital part in the smooth day to day running of our business. You’ll be at the heart of our operations managing incoming enquiries via phone and email, processing sales orders through our SAP management system, and contributing directly to an exceptional customer journey.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working as part of a team, and is looking to build a rewarding career with a respected and forward thinking company.
The Person:
We are looking for a detail oriented, proactive, and experienced target driven Sales Administrator to support and enhance our Customer Services Department. The ideal candidate will be highly organised, with excellent attention to detail, and capable of managing and prioritising multiple tasks while consistently delivering outstanding customer service.
This role requires a confident and clear communicator who is conscientious, approachable, and committed to achieving departmental objectives. The successful candidate will respond efficiently to requests from their line manager and senior leaders, demonstrating initiative and a strong sense of accountability.
Flexibility and adaptability are essential, as the role involves working collaboratively across departments to support continuous improvement initiatives. In our fast paced environment, the post holder may also be required to contribute to wider operational projects, as directed by the Customer Services Manager, to support the day to day running of the business.
Interpersonal Skills & Experience:
• GCSE English, Maths, and ICT equivalent to Grade C or above
• Previous experience in a sales administration, sales coordination, or similar supporting role.
• Strong experience using CRM systems, or bespoke systems that can track and manage interactions with external customers
• Problem-Solving – Can analyse issues and find practical, timely solutions
customers, sales managers, internal teams and senior business leaders
Main Duties & Responsibilities:
• Deliver exceptional customer service and respond to both consumer and B2B inquiries in person, over the phone, and online
• Accurately process and manage sales orders, customer data, and related analytics
• Provide customers with detailed and comprehensive information about products and services
• Communicate in a friendly, professional, and approachable manner with both internal and external stakeholders
• Identify cross-selling opportunities to increase average order value and overall sales performance
• Suggest and support continuous improvements to enhance the customer experience and journey
• Ensure customer records are accurately maintained and regularly updated
• Maintain strong product knowledge through ongoing training, e-learning, and staying current with product developments in line with the business training matrix
• Confidently engage with customers in the showroom, promote our brands, and build product expertise to enhance service delivery
Personal values, capabilities, and attributes:
• Integrity – Honest and transparent in all daily tasks, even under pressure.
• Customer Centricity – Puts the needs and satisfaction of the customer at the heart of their work.
• Accountability – Takes ownership for tasks, responsibilities, and any mistakes
• Reliability – Dependable and consistent in meeting deadlines and supporting team members and senior business leaders
• Professionalism – Maintains a positive, respectful attitude even in challenging situations
• Teamwork – Values collaboration and the success of the team over individual gain
• Continuous Improvement – Open to feedback and focused on learning and development
• Organised – Keeps workspace, systems and records in good order
• Empathetic – Understands and responds appropriately to customers and their teams needs and emotions
• Adaptable – Handles changes and unexpected demands with flexibility
• Calm Under Pressure – Manages stress in busy or difficult situations
• Proactive – Takes initiative to solve problems or improve processes without waiting to be asked
Our Business:
Vision and Mission Statement:
Vision – Where We’re Going
To be the first choice for our customers, renowned for our expertise, product quality, and exceptional customer service.
Mission – Why We Exist
To deliver and create high-quality, design-inspired functional products and services for your home.
Company Core Values
Our core values serve as the foundation of our identity and behavior. They influence our decision making and play an important role in all our strategic initiatives, thus shaping the company culture. They also provide a clear sense of purpose, for all employees, stakeholders and customers.
The post holder must demonstrate a strong alignment with our core values, ensuring that their actions and decisions consistently reflect the principles and standards that define our people and business.