Housing Support Officer - Tenancy Sustainment
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £27,846 per year, pro rata |
| Hours: | Part time |
| Closing date: | 10 August 2025 |
| Location: | Weston-Super-Mare, North Somerset |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Alliance Homes Group |
| Job type: | Permanent |
| Job reference: |
Summary
We have an exciting opportunity to join our Community Service Team as our next Housing Support Officer – Tenancy Sustainment.
You will provide bespoke support to our customers who currently cannot manage their tenancy. You will be supporting residents at risk of losing their tenancy, prevent potential homelessness and help to reduce anti-social behaviour and maximise rental income.
The key to this role is to build trust with our customers and continue this until and beyond their circumstances approve and their tenancy is stable.
About you:
You will have knowledge of Housing and Tenancy law and an awareness of local specialist services. You will also have knowledge of Adult and Child Safeguarding and an awareness of the issues that contribute to tenancy failure.
As you will be working with customers 1-to-1, you will have strong verbal and written communication skills, including good negotiation and advocacy skills.
Some of customers struggle to engage and have complex needs so your person-centred approach, patience and resilience will be needed to encourage engagement.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car is required or alternative transport.
You will provide bespoke support to our customers who currently cannot manage their tenancy. You will be supporting residents at risk of losing their tenancy, prevent potential homelessness and help to reduce anti-social behaviour and maximise rental income.
The key to this role is to build trust with our customers and continue this until and beyond their circumstances approve and their tenancy is stable.
About you:
You will have knowledge of Housing and Tenancy law and an awareness of local specialist services. You will also have knowledge of Adult and Child Safeguarding and an awareness of the issues that contribute to tenancy failure.
As you will be working with customers 1-to-1, you will have strong verbal and written communication skills, including good negotiation and advocacy skills.
Some of customers struggle to engage and have complex needs so your person-centred approach, patience and resilience will be needed to encourage engagement.
The successful candidate will also be subject to a satisfactory Enhanced DBS check. Due to the nature of the role, a full driving licence with your access to your own car is required or alternative transport.
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