Customer Service Advisor (OOH) - GLA13966
| Posting date: | 25 July 2025 |
|---|---|
| Salary: | £25,488.81 to £27,021.37 per year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Glasgow Central, G1 1JL |
| Company: | GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION |
| Job type: | Permanent |
| Job reference: | GLA13966 |
Summary
Job Description
Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for Glasgow City Council and the Glasgow family.
We invite applications for an exciting and varied role as a full-time (35 hours per week) Customer Service Advisor working within the busy CCC team.
Working over 7 days our dayshift role is from 9am – 5pm Our backshift role starts at 12 noon and finishes at 8pm working a flexible shift pattern (this role will include both Saturday and Sunday working)
The successful candidate will have an excellent telephone manner, the ability to multi-task and be flexible and be able to work under pressure. Your day will be varied from call handling supporting a variety of GCC services such as Cleansing, Public Health, Registrars, Education grants etc, to data processing.
Comprehensive training and continuous supervisory support will be provided.
Hybrid working is available for this role. If you are shortlisted for the post, we look forward to telling you more about our approach to ensuring the needs of the business are met along with flexibility to manage and maintain your work life balance.
Application Packs
The following alternative Application Packs can be requested in other format for example, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you 2nd class within 3 working days of receiving your telephone request. Please note the closing date of the job advert if requesting this to ensure that you give yourself plenty of time to complete your application form and return to us.
Further Information
Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see
GCC Job Evaluation
For further information about working for us please refer to our website GCC HR Policies
Proud member of the Disability Confident employer scheme