GP Assistant
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £13.00 to £13.50 per hour |
| Additional salary information: | £13.00 - £13.50 an hour |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Collingham, NG23 7LB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5418-25-0005 |
Summary
Key Responsibilities Workflow Processes Have an understanding of the scanning process to enter clinical correspondence onto medical records. Manage and process incoming clinical correspondence e.g. hospital letters, pathology results using the practices document workflow system, following the Workflow Protocol. Allocate tasks to appropriate clinical staff based on established protocols. Monitor outstanding actions and escalate where necessary to ensure timely resolution. Reception Duties Be fully conversant with the role of the Patient Care Advisers to support and deal with day-to-day process queries from the PCA team. Provide support during peak times or staff absence within the PCA team. Maintain confidentiality and uphold excellent customer service standards. Dot Recall Reporting and Data Management Assist the senior management team with Dot Recall reporting within SystmOne: o Sending LTC and monitoring invitations to patients and following up with non-attenders. o Actioning daily and weekly reports for the Dot Recall Pathology module to ensure background automation is taking place in a timely manner and queries raised with the clinical team. o Maintain accurate records of patient recalls, reviews, and screening invitations. Liaison with external organisations Communicate with hospitals, community services, and other healthcare providers to assist the clinical team with patient queries. Support the practice in responding to external queries and service requests. Ensure timely follow-up on external communications and documentation. Research Collate patient information for research programs Assisting with participant recruitment Collect and analyse data Confidentiality and Data Protection Adhere to GDPR and NHS data protection policies at all times. Maintain strict confidentiality regarding patient and staff information. Report any data breaches or concerns to the Information Governance Lead promptly. Professional Development Participate in annual appraisals and personal development planning. Attend mandatory training and CPD sessions relevant to the role. Engage in continuous improvement initiatives and contribute to team learning.