Data Quality Administrator - Creech near Taunton, Somerset

Posting date:	24 July 2025
Salary:	£12.50 to £13.20 per hour
Additional salary information:	£12.50 - £13.20 an hour
Hours:	Full time
Closing date:	17 August 2025
Location:	Taunton, TA3 5FA
Company:	NHS Jobs
Job type:	Permanent
Job reference:	E0215-SHSDQAC-072025

Summary

Be responsible for leading on QOF recalls and changes alongside the Practice Manager, including data analysis Take the lead in proactively initiate data quality improvement work As directed by the Practice Manager ensure that / take the lead on clinical safety alerts Assist practice management with audits, data interrogation and reporting, and implementing searches Implementing and follow up of new clinical services being tested at the practice Setting up new staff within the practice Keeping up to data with IT changes, including emis updates Review and maintain building checks as required by the Practice Manager Assist and lead on the management of good quality data and auditing of practice processes both clinical and administrative Assist with practice recall systems and the booking of patient appointments Identify and book appointments and home visits in line with practice protocols, including cross-organisation bookings. Search for, register if necessary and book onto the computer system patients as they present at the desk. Deal with enquiries, signposting and requests, either face to face or over the telephone from a variety of external sources, such as patients, relatives, clinical team, hospital, pathology, and work colleagues. Deal with distressed/aggressive patients safely and appropriately as they present at the desk or on the telephone Be able to prioritise patients in need of urgent medical attention who present to reception in person or telephone in and direct them to the correct clinical intervention/appointment Deal with requests from patients and GPs for emergency calls, following protocol and dialling 999 as required. Follow up hospital appointments, test results etc. and act upon messages on the system from the medical team Record visit requests and alert duty doctor according to practice policy. Receive urgent results as they come in from the pathology department at the hospital. Liaise with GP and contact patients with information. Ensure telephone system has been transferred correctly to out of hours message. General daily administration tasks such as scanning, filing, retrieving paperwork, photocopying and faxing Deal with and respond to post and general emails in a timely manner and fax/email urgent requests to hospital Hand completed repeat prescriptions to patient and check name and address. Liaise with patients and pharmacies regarding prescription queries and requests as required To initially handle patient complaints by providing relevant information and by informing the Practice Manager as to the nature of any complaints, including informally made complaints. Carry out inputting and alterations to computer records, including but not limited to change of addresses, message books and any other admin tasks as they arrive. Complete new patient registration process as requested and with appropriate training Assist in contacting patients who fall in to the various Target areas as requested. Advise patients of relevant charges for private services and accept payments/issue receipts Keep all areas of the building, noticeboards and leaflet dispensers tidy Ensure that all patient recalls are completed either by telephone call or letter Responsible for incoming document management/workflow including assessing document and accurately coding relevant information from patients clinical records, hospital correspondence and other sources Summarise paper/GP2GP patient records accurately Handling petty cash as required taking payments, issuing receipts and using card machines if available Private work liaise with insurers, solicitors and scanning companies and ensure correct process is followed at all times including redaction responsibilities Be responsible for ensuring the full registration process is undertaken accurately and following practice protocol Attend ancillary and other staff meetings and training courses as required Participate in an annual appraisal To assist with the provision of cover for colleagues absences (leave and sickness absences). Offer general support to the practice and project a positive and friendly image to patients and other visitors. To assist with any other duties that may be required to ensure the smooth running of the practice. *Please read full Job Description (JD) attached before applying *