Project Support Officer (System Implementation)
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £25,183 to £26,409 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Stafford, ST16 2DH |
| Company: | Staffordshire County Council |
| Job type: | Temporary |
| Job reference: | staffscc/TP/105/3490 |
Summary
Are you a dynamic, self-motivated individual with the ability to work creatively and accurately under pressure while sticking to tight deadlines? Do you have a passion for technical innovation while delivering work to the highest standards? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? We may just have your ideal role!
We're about to embark on replacing our social care case management system affecting almost 3,000 employees. It is a substantial project and will require significant engagement from services across the county. We're looking for Support Officers to join our motivated, forward-thinking project team.
These are 18 month fixed term posts.
Main ResponsibilitiesYou will work closely with our implementation partner and workstream leads to support the delivery of our new system (Liquidlogic), working in areas such as System Design and Configuration, Finance, Testing and User Support. Some of the tasks you might undertake as part of the role:
- Complete tasks assigned from the project plan by the workstream lead accurately and within required timescales.
- Document and escalate issues encountered in a timely manner.
- Write test scripts for users to follow to test areas of the new system.
- Support data cleansing activities being undertaken by service areas, providing reports and data extracts as required.
- Provide reliable and consistent support to users on-site or via the helpdesk, e.g. answering routine queries, investigating and resolving issues, and signposting to available guidance where appropriate.
You'll have:
- Excellent communication skills because you’ll interact with lots of people across the organisation and external partners and contractors.
- Credible experience of quickly building effective working relationships with a variety of stakeholders.
- Good planning and organisation skills as you’ll be working to tight deadlines.
- Ability to analyse technical functionality and translate it into easy-to-understand guidance.
- An eye for detail with ability to identify issues and solutions quickly.
- A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change focus quickly.
- Full knowledge of Microsoft Office 365 and the ability to utilise the main applications.
An advert and job description only tells you so much - we'd love to hear from you.
If you'd like a further discussion about the role, please contact Jen Shorter (jen.shorter@staffordshire.gov.uk), Jane Smith (jane.smith3@staffordshire.gov.uk) or Claire Duffy (claire.duffy@staffordshire.gov.uk).
Shortlisting: week commencing 11 August 2025
Interviews to be held week commencing 15 September 2025
We're happy to talk flexible working and we'll consider applications on a full or part time basis.
Please note: Please note the job title on the job description is ‘Care Systems Support Officer’, whereas the job is advertised with the job title of a ‘Project Support Officer (Liquidlogic Implementation)' to ensure we reach the widest pool of candidates.
Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.
About Staffordshire County CouncilWe are no ordinary county council:
Our Values:
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:
We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.
We look forward and race ahead - that goes for your career too.
Our benefits:
We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.
In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire
Our recruitment process:
As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities
As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.
Proud member of the Disability Confident employer scheme