Customer Service Call Handler & Vending Operative
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £13.00 per hour |
| Additional salary information: | Temp - perm |
| Hours: | Part time |
| Closing date: | 23 August 2025 |
| Location: | Brownhills, Walsall |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | BCS Connect Ltd |
| Job type: | Permanent |
| Job reference: | RB |
Summary
Job Title: Customer Service Call Handler & Vending Operative
Location: Hybrid – Office based in Brownhills
Rate: £13.00 p/hr
Hours: Part-time - 16 hours per week
Mon–Wed: 2:00 PM – 5:00 PM
Thurs–Fri: 10:30 AM – 2:00 PM
Contract: Temp to Perm
About the Role:
BCS Connect is supporting a fast-growing UK-based metering & billing company in their search for a part-time Customer Service Call Handler & Vending Operative to join their team on a temp-to-perm basis.
In this hybrid role, you’ll be handling inbound customer calls, assisting with metering and billing queries, and processing prepayment (vending) transactions. You’ll begin with approximately 4 weeks of office-based training in Lichfield, then transition to a hybrid model, with ongoing office attendance in Brownhills when and as required.
Key Responsibilities:
- Handle incoming calls from residents in a polite and professional manner
- Provide accurate support regarding metering, billing, and vending queries
- Process meter top-ups using internal systems
- Accurately update and maintain customer records
- Escalate issues following company procedures when necessary
- Ensure all interactions comply with data protection regulations
- Report to Customer Services Manager daily
- Attend training and occasional office-based meetings in Brownhills, Walsall
What We’re Looking For:
- Confident using email, spreadsheets, and call-handling software
- Clear, professional, and empathetic phone manner
- Strong communication and problem-solving skills
- Reliable, organised, and calm under pressure
- Experience in a call centre, customer service, or utilities-related role
- Understanding of metering systems or prepayment meters (only desirable - training provided)
Interested?
To apply, please send your CV to ruby.brookes@bcs-connect.co.uk or call us on 01543 629 090 for more information.
We look forward to hearing from you!
Location: Hybrid – Office based in Brownhills
Rate: £13.00 p/hr
Hours: Part-time - 16 hours per week
Mon–Wed: 2:00 PM – 5:00 PM
Thurs–Fri: 10:30 AM – 2:00 PM
Contract: Temp to Perm
About the Role:
BCS Connect is supporting a fast-growing UK-based metering & billing company in their search for a part-time Customer Service Call Handler & Vending Operative to join their team on a temp-to-perm basis.
In this hybrid role, you’ll be handling inbound customer calls, assisting with metering and billing queries, and processing prepayment (vending) transactions. You’ll begin with approximately 4 weeks of office-based training in Lichfield, then transition to a hybrid model, with ongoing office attendance in Brownhills when and as required.
Key Responsibilities:
- Handle incoming calls from residents in a polite and professional manner
- Provide accurate support regarding metering, billing, and vending queries
- Process meter top-ups using internal systems
- Accurately update and maintain customer records
- Escalate issues following company procedures when necessary
- Ensure all interactions comply with data protection regulations
- Report to Customer Services Manager daily
- Attend training and occasional office-based meetings in Brownhills, Walsall
What We’re Looking For:
- Confident using email, spreadsheets, and call-handling software
- Clear, professional, and empathetic phone manner
- Strong communication and problem-solving skills
- Reliable, organised, and calm under pressure
- Experience in a call centre, customer service, or utilities-related role
- Understanding of metering systems or prepayment meters (only desirable - training provided)
Interested?
To apply, please send your CV to ruby.brookes@bcs-connect.co.uk or call us on 01543 629 090 for more information.
We look forward to hearing from you!