Deputy Patient Services Lead
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Dorchester, DT1 2FD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2890-25-0006 |
Summary
The following are the core responsibilities of the Deputy Patient Services Lead. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Support the Patient Services Lead with the day-to-day support, leadership, first line management and guidance for the surgery Patient Services team, ensuring an efficient and professional manner is maintained and to provide cover to the team when needed. Supporting the Patient Services Lead in overseeing a telephony hub Ensure Patient Services duties are completed to the highest standard. To help provide communications between patients, doctors and other staff. Support the Patient Services Lead with the induction of all new Patient Services staff. Support the Patient Services Lead in the running of elements and/or services within the practice e.g. compliance with CQC, training requirements, Health and Safety audits etc. Support with reviewing and updating of policies and procedures specific to area of responsibility. Work with the Patient Services Lead and other members of the practice to identify areas for improvement and assist in change management where appropriate. Deputise for the Patient Services manager in dealing with day to day needs, difficulties and requirements of the partners and other clinical staff. Help to ensure adequate cover and the smooth running of the Patient Services Team, reporting any problems. The greeting of patients, dealing with their enquiries in a courteous and polite manner. Dealing with patient complaints relating to front desk/reception services and recording or escalating as necessary. Making appointments and booking patients in for surgeries and clinics. Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely. Making appointments: offering and arranging appointments for doctors, nurses and allied healthcare professionals; setting up rotas on SystmOne Responding to and resolving local IT issues where appropriate liaising with IT support/or others to resolve hardware and software issues. Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice. Providing support and ensure training for current and new staff is carried out. Training of staff on practice IT systems as necessary. To promote Equality and Diversity and Health and Safety in themselves