Lead Family Engagement Worker
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £13.97 per hour |
| Hours: | Full time |
| Closing date: | 23 August 2025 |
| Location: | Stone Row Head, Lancaster LA1 3QZ |
| Remote working: | On-site only |
| Company: | POPS |
| Job type: | Permanent |
| Job reference: | LFEW.LF |
Summary
PURPOSE OF THE POST
Based within the prison establishment, the focus of the role is to oversee the delivery of POPS’ Visitor Centre and Family Welfare Service within the establishment and to work closely with prison staff to ensure POPS’ family welfare and support is embedded and is an integral part of the prison pathways at HMP Lancaster Farms providing information, advice and guidance for prisoners’ children, families, and significant others, throughout the custodial sentence.
MAIN TASKS
Activities
• Support development and delivery Children, Families strategy at the establishment.
• Oversee the day-to-day operations of POPS’ family welfare services.
• Be the Single Point of Contract (SPOC) for prison staff in respect of ensuring complaint and effective delivery of Family Support Service
• Oversee the day-to-day rostering and supervision of POPS’ staff to ensure contractual compliance.
• Ensure all prisoners are made aware of POPS’ family support service on induction into the establishment.
• Support prisoners and their loved ones to retain positive relationships and communication during the custodial sentence.
• Engage with appropriate community agencies in response to the identified needs of prisoners’ children, families and visitors. Including signposting where appropriate
• Support family members to be included and involved in the development of sentence plans, release plans, ACCT, Healthcare and other relevant prison processes.
• Ensure support for those prisoners not receiving visits.
• Maintain accurate case management files on POPS’ online CRM system.
• Collate and produce statistical and narrative reports to be forwarded to Line Manger each month.
• Communicate with prison Offender Management Unit, Prison Key Workers, and other agencies to ensure appropriately and timely sharing of information.
• Attend and contribute to prison-based meetings when required.
• Organise and Chair POPS’ family forums (as stipulated by the Family Service contract) produce minutes and updates.
• Plan and facilitate Family Day visits in compliance with contractual requirement.
• Participate in training that is considered relevant to the post.
• To be flexible i.e., work weekdays/weekends and travel as required.
• To cover other areas of POPS’ service delivery as required.
• Ensure all POPS’ and prison relevant policies and procedures are adhered too.
• Carry out additional relevant tasks as assigned by line manager.
Based within the prison establishment, the focus of the role is to oversee the delivery of POPS’ Visitor Centre and Family Welfare Service within the establishment and to work closely with prison staff to ensure POPS’ family welfare and support is embedded and is an integral part of the prison pathways at HMP Lancaster Farms providing information, advice and guidance for prisoners’ children, families, and significant others, throughout the custodial sentence.
MAIN TASKS
Activities
• Support development and delivery Children, Families strategy at the establishment.
• Oversee the day-to-day operations of POPS’ family welfare services.
• Be the Single Point of Contract (SPOC) for prison staff in respect of ensuring complaint and effective delivery of Family Support Service
• Oversee the day-to-day rostering and supervision of POPS’ staff to ensure contractual compliance.
• Ensure all prisoners are made aware of POPS’ family support service on induction into the establishment.
• Support prisoners and their loved ones to retain positive relationships and communication during the custodial sentence.
• Engage with appropriate community agencies in response to the identified needs of prisoners’ children, families and visitors. Including signposting where appropriate
• Support family members to be included and involved in the development of sentence plans, release plans, ACCT, Healthcare and other relevant prison processes.
• Ensure support for those prisoners not receiving visits.
• Maintain accurate case management files on POPS’ online CRM system.
• Collate and produce statistical and narrative reports to be forwarded to Line Manger each month.
• Communicate with prison Offender Management Unit, Prison Key Workers, and other agencies to ensure appropriately and timely sharing of information.
• Attend and contribute to prison-based meetings when required.
• Organise and Chair POPS’ family forums (as stipulated by the Family Service contract) produce minutes and updates.
• Plan and facilitate Family Day visits in compliance with contractual requirement.
• Participate in training that is considered relevant to the post.
• To be flexible i.e., work weekdays/weekends and travel as required.
• To cover other areas of POPS’ service delivery as required.
• Ensure all POPS’ and prison relevant policies and procedures are adhered too.
• Carry out additional relevant tasks as assigned by line manager.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.