Receptionist
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 07 August 2025 |
| Location: | Stoke-on-Trent, ST4 7LF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9232-25-0210 |
Summary
1. To receive calls to the reception in a courteous and helpful manner, answering incoming calls and transferring callers appropriately and providing information as required. 2. Provide postal services for the Trust including signing and recording of mail. Sorting, franking of mail internally and externally. Including maintenance of the franking machine ensuring any faults are reported to appropriate department or personnel. 3. Providing and receiving routine information in particular, this will involve: Responding to appropriate requests for information Acting on correspondence responding to, or referring to the appropriate person Providing routine advice on areas of knowledge/expertise, in a manner relevant to the audience and topic area (i.e. patients, carers, complexity) Liaison with partner services and organisations Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. photocopying, filing, reconciliation of information, appointment letters 4. The role will require capacity to make decisions, which may require analysis or consideration of a range of options, such as: Judgements on how to deal with enquiries, patients/carers/external contacts Prioritising work, resolving conflicting diary appointments and schedules