Call Handler - Dental
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £12.60 to £14.83 per hour |
| Additional salary information: | £12.60 - £14.83 an hour |
| Hours: | Full time |
| Closing date: | 11 August 2025 |
| Location: | Stockport, SK7 5BW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0540-25-0012 |
Summary
Duties and Responsibilities This non-exclusive list of duties, which follows, represents the range of tasks which may be required to be undertaken routinely or periodically. The role will involve: Acting as the first point of contact for the patients, healthcare professionals and patient relatives/carers accessing the services. Collecting and recording confidential patient information using the computerised system. Using effective questioning skills to establish the nature of the call. Using knowledge gained from our bespoke training to prioritise patient calls according to their clinical needs including identifying callers requiring an immediate emergency response. Booking and confirming patient appointments. Passing calls to relevant external agencies in accordance with internal processes. Identifying patients who require support through language/text type services Dealing with sensitive calls in a calm and empathetic manner. Competently using of the telephone system to receive and transfer calls internally and to partner organisations. Working in accordance with IG principles and within the Caldicott protocol and legislative requirements. Maintaining an up to date of all Mastercall policies and procedures. Upholding and promoting Dignity in Care for colleagues and patients alike Undertaking any other duties that are within your skills and capabilities