Customer Service Assistant
| Posting date: | 24 July 2025 |
|---|---|
| Salary: | £12.75 per hour |
| Hours: | Full time |
| Closing date: | 23 August 2025 |
| Location: | Letchworth Garden City, Hertfordshire |
| Remote working: | On-site only |
| Company: | Lighthouse Staffing Solutions |
| Job type: | Temporary |
| Job reference: |
Summary
Location: Letchworth
Salary: £12.75 per hour
Job Type: Temp to Perm, Full time
Hours: Day shift, no weekends.
We are looking for a reliable and approachable Customer Service Assistant to join our team. In this role, you will support both customers and suppliers by handling enquiries and ensuring smooth communication across various channels.
Key Responsibilities:
Answer incoming phone calls and direct them appropriately
Respond to emails and other forms of correspondence in a timely and professional manner
Deal with customer and supplier queries, providing accurate information and solutions
Maintain clear records of customer interactions and orders
Support other departments with communication and admin-related tasks
Build positive relationships with customers and suppliers to maintain high service standards
Requirements:
Previous experience in a customer service or administrative role is preferred
Strong communication skills, both verbal and written
Comfortable using phone, email, and computer systems
Excellent organisational skills and attention to detail
Ability to work well as part of a team and manage time effectively
What We Offer:
Supportive and friendly working environment
Training and development opportunities
On-site free parking
No weekends
Ability to commute/relocate:
Letchworth SG6: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
Driving Licence (preferred)
Salary: £12.75 per hour
Job Type: Temp to Perm, Full time
Hours: Day shift, no weekends.
We are looking for a reliable and approachable Customer Service Assistant to join our team. In this role, you will support both customers and suppliers by handling enquiries and ensuring smooth communication across various channels.
Key Responsibilities:
Answer incoming phone calls and direct them appropriately
Respond to emails and other forms of correspondence in a timely and professional manner
Deal with customer and supplier queries, providing accurate information and solutions
Maintain clear records of customer interactions and orders
Support other departments with communication and admin-related tasks
Build positive relationships with customers and suppliers to maintain high service standards
Requirements:
Previous experience in a customer service or administrative role is preferred
Strong communication skills, both verbal and written
Comfortable using phone, email, and computer systems
Excellent organisational skills and attention to detail
Ability to work well as part of a team and manage time effectively
What We Offer:
Supportive and friendly working environment
Training and development opportunities
On-site free parking
No weekends
Ability to commute/relocate:
Letchworth SG6: reliably commute or plan to relocate before starting work (preferred)
Licence/Certification:
Driving Licence (preferred)