Band 7 Family Liaison Officer - Bath
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £47,810.00 to £54,710.00 per year |
| Additional salary information: | £47810.00 - £54710.00 a year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Bath, BA1 3QE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-25-0690 |
Summary
Key Responsibilities Family Support & Communication Act as the main point of contact for families and significant others during incident reviews and investigations. Establish and maintain compassionate, respectful communication throughout the investigation process. Develop tailored communication plans for each family, considering individual needs and consent issues. Build trust and openness to help families ask questions and understand outcomes. Coordination & Liaison Liaise with investigation teams and clinical services to ensure timely and appropriate information sharing. Support families in receiving outcome reports and explanations of service improvements. Signposting & Emotional Support Signpost families to appropriate support services, including bereavement and counselling. Initiate contact with external support services when needed. Information Management & Reporting Maintain accurate records and analyse data to identify themes, trends, and learning opportunities. Produce formal reports for internal governance groups and the AWP Board. Develop anonymised case studies and training materials to support staff learning. Training & Development Design and deliver communication skills training for AWP staff.Interpret national policy and guidance to ensure best practice. Develop and update policies and guidelines relevant to family liaison work. External Engagement Build external networks to stay informed on national best practices and initiatives. Service Improvement Lead service development initiatives using project management and quality improvement methodologies. Conduct horizon scanning to anticipate and respond to changes in the healthcare landscape. Present complex and sensitive information to large groups for training and development.