Tribunals Administrative Officers
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £26,739 per year |
| Hours: | Full time |
| Closing date: | 08 August 2025 |
| Location: | Hamilton, South Lanarkshire |
| Remote working: | On-site only |
| Company: | Scottish Courts and Tribunal Service |
| Job type: | Permanent |
| Job reference: | REQ00950 |
Summary
Our Tribunals Operations Directorate have 4 fantastic opportunities to join the team in Bothwell House, Hamilton on the following contracts:
2x Permanent (Full Time)
1x Fixed Term (Full Time) for 12 months with the possibility of extension/conversion to permanency thereafter.
1x Fixed Term (Full Time) for 6 months with the possibility of extension/conversion to permanency thereafter.
Outline of the role:
Tribunals Operations provides administrative support to a number of Scottish Tribunals, based in three administrative sites in Hamilton, Glasgow and Edinburgh.
These are key operational roles providing administrative support to the First-tier Tribunal for Scotland Local Taxation Chamber. The Chamber deals with appeals relating to non-domestic rates and Council Tax.
These roles provide an excellent opportunity for you to be involved in a vibrant and busy working environment with the prospect of developing your own learning through frequent contact with our judicial partners.
You will need to be willing to build extensive knowledge of the Tribunals jurisdiction, recognising key personnel, both internal and external, whilst building an understanding of the Tribunals aims and objectives.
These roles involve being the first point of contact with people from both inside and outside of the Tribunal and wider SCTS organisation. You must be self-motivated, a good communicator and have a good understanding of IT packages.
The key responsibilities include:
Providing casework, clerking and administrative support to the work of the First-tier Tribunal for Scotland ensuring the effective operation of the Local Taxation Chamber and providing support across other jurisdictions where necessary.
Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.
Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales.
Seeking and confirming the availability of Tribunal members and arranging hearings at venues.
Ensuring that case papers are issued to all parties and tribunal members within the required timescales.
Ensuring that the electronic case management system for each active case is correctly updated with further correspondence as and when this is received.
Providing any advice as requested by the Tribunal members with reference to casework and scheduling procedures.
Assisting in collating monthly and quarterly statistics within required timescales when necessary.
Providing general administration as required including support for corporate functions such as event organisation and members training.
Embracing the multi-functioning initiative across SCTS jurisdictions.
Working closely with our Tribunals Strategic Business Unit to maximise efficiencies within SCTS using Continuous Improvement tools.
Undertake such duties as may reasonably be requested within the scope of the post.
Applications and completed assessments will be accepted until 11:59pm on the closing date stated on the advert, Friday 8 August 2025.
You must have completed the online assessment by this time for your application to be considered.
Please note that due to essential maintenance, our recruitment platform (iTrent) will be unavailable from 7:00pm Friday 1 August – 12:00 (Midday) Sunday 3 August 2025. The closing date for applications accounts for this.
Interviews will be held week commencing 25 August 2025.
2x Permanent (Full Time)
1x Fixed Term (Full Time) for 12 months with the possibility of extension/conversion to permanency thereafter.
1x Fixed Term (Full Time) for 6 months with the possibility of extension/conversion to permanency thereafter.
Outline of the role:
Tribunals Operations provides administrative support to a number of Scottish Tribunals, based in three administrative sites in Hamilton, Glasgow and Edinburgh.
These are key operational roles providing administrative support to the First-tier Tribunal for Scotland Local Taxation Chamber. The Chamber deals with appeals relating to non-domestic rates and Council Tax.
These roles provide an excellent opportunity for you to be involved in a vibrant and busy working environment with the prospect of developing your own learning through frequent contact with our judicial partners.
You will need to be willing to build extensive knowledge of the Tribunals jurisdiction, recognising key personnel, both internal and external, whilst building an understanding of the Tribunals aims and objectives.
These roles involve being the first point of contact with people from both inside and outside of the Tribunal and wider SCTS organisation. You must be self-motivated, a good communicator and have a good understanding of IT packages.
The key responsibilities include:
Providing casework, clerking and administrative support to the work of the First-tier Tribunal for Scotland ensuring the effective operation of the Local Taxation Chamber and providing support across other jurisdictions where necessary.
Carrying out the administration of cases including the registration of applications and following through case management processes within the set timescales.
Responding to enquiries by mail, email and telephone on all aspects of applications within agreed timescales.
Seeking and confirming the availability of Tribunal members and arranging hearings at venues.
Ensuring that case papers are issued to all parties and tribunal members within the required timescales.
Ensuring that the electronic case management system for each active case is correctly updated with further correspondence as and when this is received.
Providing any advice as requested by the Tribunal members with reference to casework and scheduling procedures.
Assisting in collating monthly and quarterly statistics within required timescales when necessary.
Providing general administration as required including support for corporate functions such as event organisation and members training.
Embracing the multi-functioning initiative across SCTS jurisdictions.
Working closely with our Tribunals Strategic Business Unit to maximise efficiencies within SCTS using Continuous Improvement tools.
Undertake such duties as may reasonably be requested within the scope of the post.
Applications and completed assessments will be accepted until 11:59pm on the closing date stated on the advert, Friday 8 August 2025.
You must have completed the online assessment by this time for your application to be considered.
Please note that due to essential maintenance, our recruitment platform (iTrent) will be unavailable from 7:00pm Friday 1 August – 12:00 (Midday) Sunday 3 August 2025. The closing date for applications accounts for this.
Interviews will be held week commencing 25 August 2025.
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