Apprenticeship - IT support
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £23,951 per year |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Oxford, Oxfordshire |
| Remote working: | On-site only |
| Company: | New College |
| Job type: | Apprenticeship |
| Job reference: |
Summary
The successful applicant will work on the IT Helpdesk and New College school to provide effective 1st and 2nd line support to staff by investigating and resolving IT issues and assisting in the delivery of an effective and efficient IT support service.
The role will include providing general and routine IT support, including diagnosis and fixing, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of senior staff.
There may be work required off site providing cover for the Collegiate Group.
The successful applicant will commit to attending college and studying Information Communication Technician, Level 3 at City of Oxford College.
This role is expected to commence during September 2025 and will be for a fixed period until 31st December 2026.
Key Responsibilities
Responding to IT support requests from staff in a professional and timely manner.
Troubleshooting and resolving hardware and software issues, providing remote or on-site support when necessary.
Maintaining accurate records of support requests, resolutions, and relevant information in the ticketing system.
Assisting with setting up and configuring new user accounts and devices.
Assisting with troubleshooting network connectivity issues across a multitude of devices and resolving them promptly.
Collaborating with the IT Support team to identify and implement improvements to systems and processes.
Assisting with managing hardware and software inventory, including tracking and organising IT assets.
Developing user-friendly documentation and guides for common IT procedures and issues.
Providing Audio visual cover for College Members, Summer Schools and Conferences.
Key Performance Indicators
Average response time and resolution time for support requests.
The number of support tickets resolved efficiently.
Completion of assigned tasks within specified timelines.
Feedback from colleagues on teamwork and collaboration.
Demonstrating a proactive and self-directed approach
Completion of project work
Successful completion of apprenticeship course within agreed timeframe.
The role will include providing general and routine IT support, including diagnosis and fixing, undertaking routine maintenance of resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision/instruction of senior staff.
There may be work required off site providing cover for the Collegiate Group.
The successful applicant will commit to attending college and studying Information Communication Technician, Level 3 at City of Oxford College.
This role is expected to commence during September 2025 and will be for a fixed period until 31st December 2026.
Key Responsibilities
Responding to IT support requests from staff in a professional and timely manner.
Troubleshooting and resolving hardware and software issues, providing remote or on-site support when necessary.
Maintaining accurate records of support requests, resolutions, and relevant information in the ticketing system.
Assisting with setting up and configuring new user accounts and devices.
Assisting with troubleshooting network connectivity issues across a multitude of devices and resolving them promptly.
Collaborating with the IT Support team to identify and implement improvements to systems and processes.
Assisting with managing hardware and software inventory, including tracking and organising IT assets.
Developing user-friendly documentation and guides for common IT procedures and issues.
Providing Audio visual cover for College Members, Summer Schools and Conferences.
Key Performance Indicators
Average response time and resolution time for support requests.
The number of support tickets resolved efficiently.
Completion of assigned tasks within specified timelines.
Feedback from colleagues on teamwork and collaboration.
Demonstrating a proactive and self-directed approach
Completion of project work
Successful completion of apprenticeship course within agreed timeframe.