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Operations Manager
| Posting date: | 23 July 2025 |
|---|---|
| Salary: | £37,500.00 per year |
| Additional salary information: | £37500.00 a year |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Wisbech, PE14 9BT |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2196-25-0001 |
Summary
Operational Management Lead, motivate, and mentor the non-clinical team to deliver an outstanding patient experience. Work with the clinical team to operationalise the delivery of clinical services. Provide ongoing coaching and support to team members to promote a culture of continuous improvement. Support the Admin Lead and clinical staff in service planning, delivery, and improvement initiatives. Provide direct line management, leadership, and guidance for the Admin Lead and Operations Assistant. Oversee the day-to-day running of administrative operations and ensure compliance with practice policies and procedures. Support the production and review of Practice policies. Act as a point of escalation for complex issues within the admin and reception teams. Use and develop IT systems within the Practice to drive efficient working systems and processes. Support the Practice and Pharmacy Business Manager to ensure ongoing compliance with CQC requirements. Support the Superintendent Pharmacist to ensure ongoing compliance with GPhC requirements. Develop, implement, and embed a robust library of Standard Operating Procedures. Ensure appropriate insurance cover is in place. Health and Safety Ensure that Health and Safety processes are adhered to and act as the Health and Safety lead for the business. Ensuring that all required maintenance agreements are in place and that equipment is serviced and calibrated appropriately. Human Resources Oversight of the annual appraisal process, including the undertaking of appraisals for your direct line reports. Lead on recruitment and all associated safer recruitment processes. Oversee induction processes for all new starters. Oversee and support processes around the completion of mandatory training. Complaints and Significant Events Manage and resolve patient complaints professionally and efficiently, in line with organisational policy, ensuring that required changes are implemented. Oversee the significant events process, ensuring that they are appropriately logged, investigated, reported, and discussed. Share learning from complaints and significant events across the Practice team. Patient Engagement Develop the Patient Participation Group (PPG) and work with them to enable valuable patient feedback. Be the main point of contact for the PPG and encourage proactive input from the group. The above list of responsibilities is not exhaustive, and the post-holder may be asked to perform other duties. These may vary from time to time but will not change the general character of the post or the level of responsibility.