Customer Delivery Technician
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £36,535 to £40,594 per year |
| Hours: | Full time |
| Closing date: | 05 August 2025 |
| Location: | Bristol, South West, BS1 6DT |
| Company: | LiveWest Homes Ltd |
| Job type: | Permanent |
| Job reference: | 57345750 |
Summary
About The Role
Are you a skilled Customer delivery Technician looking to make a difference in your community? Join LiveWest, the largest housing association in the South West, and help us provide high-quality homes and services to our customers.
As a Customer delivery technician, you will play a crucial role in leading and supporting a team of Kitchen and Bathroom Fitters as part of our Component Installs team, ensuring they deliver effective and efficient installation, repairs, maintenance, and refurbishment services to components within our customers properties.
This role is a mobile role, working predominantly in the Bristol/South Gloucestershire/North Somerset and BANES areas. You will ideally be based within a 30 minute commute of this patch.
Key Responsibilities:
- Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures.
- Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.
- Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues.
- Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners.
- Fleet Management: Inspect and audit MST’s vehicles to ensure they are maintained and used correctly and safely.
- Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of “one team, one purpose.”
- Component install surveys: Carrying out pre install visits to undertake surveys on our customers kitchens and bathrooms ready for installs as part of our planned works programme
Why Join LiveWest:
At LiveWest, we believe in creating a supportive and inclusive work environment where our colleagues can thrive. As part of the Inhouse Maintenance Service (IMS) team, you will have the opportunity to:
- Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
- Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
- Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.
We will consider an application from you if you are looking to work flexibly and this will be discussed at interview stage.
This role is being offered on a full time, permanent basis working 40 hours per week.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Customer Delivery technician, you will have the essential skills and experience for a level one role (please see candidate information pack) and the following role specific skills and experience:
- Technical Expertise: Proven experience in providing basic technical advice and support to a remote mobile working team in construction and maintenance operations.
- Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
- Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment.
- Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities.
- IT Skills: Proficient in the use and application of mobile technology.
- Driving Licence: A full, valid UK driving licence is essential.
- Customer service skills: Ability to talk to and build relationships with customers across our working area
Qualifications Required:
- Health and safety training (CITB SSSTS, IOSH or equivalent).
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Company Van: Includes a fuel card for work-related travel.
- Essential Equipment: Power tools provided to help you work efficiently.
- Full Kit: Uniform and PPE supplied for your safety and convenience.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.
Are you a skilled Customer delivery Technician looking to make a difference in your community? Join LiveWest, the largest housing association in the South West, and help us provide high-quality homes and services to our customers.
As a Customer delivery technician, you will play a crucial role in leading and supporting a team of Kitchen and Bathroom Fitters as part of our Component Installs team, ensuring they deliver effective and efficient installation, repairs, maintenance, and refurbishment services to components within our customers properties.
This role is a mobile role, working predominantly in the Bristol/South Gloucestershire/North Somerset and BANES areas. You will ideally be based within a 30 minute commute of this patch.
Key Responsibilities:
- Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures.
- Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.
- Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues.
- Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners.
- Fleet Management: Inspect and audit MST’s vehicles to ensure they are maintained and used correctly and safely.
- Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of “one team, one purpose.”
- Component install surveys: Carrying out pre install visits to undertake surveys on our customers kitchens and bathrooms ready for installs as part of our planned works programme
Why Join LiveWest:
At LiveWest, we believe in creating a supportive and inclusive work environment where our colleagues can thrive. As part of the Inhouse Maintenance Service (IMS) team, you will have the opportunity to:
- Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
- Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
- Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.
We will consider an application from you if you are looking to work flexibly and this will be discussed at interview stage.
This role is being offered on a full time, permanent basis working 40 hours per week.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Customer Delivery technician, you will have the essential skills and experience for a level one role (please see candidate information pack) and the following role specific skills and experience:
- Technical Expertise: Proven experience in providing basic technical advice and support to a remote mobile working team in construction and maintenance operations.
- Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
- Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment.
- Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities.
- IT Skills: Proficient in the use and application of mobile technology.
- Driving Licence: A full, valid UK driving licence is essential.
- Customer service skills: Ability to talk to and build relationships with customers across our working area
Qualifications Required:
- Health and safety training (CITB SSSTS, IOSH or equivalent).
Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:
- Company Van: Includes a fuel card for work-related travel.
- Essential Equipment: Power tools provided to help you work efficiently.
- Full Kit: Uniform and PPE supplied for your safety and convenience.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.