Technical Programme Manager
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | Tameside, OL6 6BH |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75718775 |
Summary
Contract Type: Fixed Term Contract (for 24 months)
Contract Reason: Specific Project
Secondment Opportunity: Permanent employees are encouraged to apply and will be supported as part of our workforce development commitment
Salary: Grade K. SCP 44 £53,964 - SCP 47 £58,174
Hours Per Week: 36 hours
Base Location: Tameside One, Ashton-under-Lyne
Assessment Date: To be arranged
The Role
Tameside Metropolitan Borough Council is embarking on a 2-year Customer Experience Programme (CEP) which aims to transform how customers interact with Tameside Council. The programme will enable consistently good customer experience across all customer contact channels. The Programme Team will work closely with business areas to achieve this, making better use of customer insights to improve effectiveness and reduce avoidable contacts and demand. Where possible, the team will utilise co-production, engaging users in the look, feel and processes when designing resident facing services.
The Digital Experience Programme Manager will lead a 2-year initiative aimed at transforming the digital services offered by Tameside Council. The Customer Experience Programme aims to improve customer-facing technology by implementing a CRM solution for managing interactions and replacing the CMS to redesign the corporate website in line with Government Design Principles. Additionally, the programme will explore workflow automation to increase operational efficiency and delve into AI applications in its final stage
This role will be supporting the Head of ICT Strategy and Operations and Assistant Director of ICT & Digital and will be required to work with senior stakeholders to ensure projects and dependencies are managed. This role will also support reshaping and change projects that align with corporate plans and business priorities.
About You
As Programme Manager you will be responsible for planning, coordinating, and delivering software/hardware development projects within the Customer Experience Programme according to specifications and deadlines, including tracking development activities. You will also be required to apply your knowledge of how technology and data can help underpin improved service delivery to reshape the Council’s frontline services and workforce.
You will be an exceptional leader who will create an environment and culture of continuous improvement putting the customer experience at the heart of service delivery. You will also be required to oversee multiple complex technical projects and be responsible for the appropriate governance, risk & issue management, financial controls, change management and the smooth transition from project to business-as-usual to ensure the service are equipped to provide high quality support to our customers.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.
Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.
Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Our rewards and benefits package can be viewed here
For further information about this role please contact Ridhwaan Hafezji, Assistant Director ICT & Digital ridhwaan.hafezji@tameside.gov.uk
Reference Number: 001091
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