Medical Receptionist
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Sunderland, SR2 8AX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2878-25-0001 |
Summary
Main purpose of the post: To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff; receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Duties and Responsibilities: Duties may be varied from time to time under the direction of the Assistant / Practice Manager, dependent on current and evolving Practice workload and staffing levels: The post holder will have a thorough knowledge of all Practice procedures. Work in accordance of written protocols The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following: Be proficient in all reception duties. Ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms assisted by the Jayex System. Ensure those patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner. Respond to all queries and requests for assistance from patients and other visitors. Receiving and recording accurately all other messages from other members of the Primary Health Care Team. Ensure all requests for repeat prescriptions are actioned within one working day. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Receive and record accurately requests for home visits, urgent medical attention on to the Triage template include all relevant information and where necessary refer to the doctor urgently. Initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. Book appointments and recalls ensuring sufficient information is recorded enter any detail you feel may be relevant to the appointment in the free text. Have a working knowledge of all aspects of the computer system Registrations of new patients computer data entry and medical records. Process patients change of address computer data and medical records have knowledge of Practice area. Update patients computer records from hospital letters using correct templates to ensure quality data collection, prior to scanning Ensure correspondence, reports, results etc are scanned accurately into correct patients records. Arrange interpreters in line with practice protocol Expedite appointments/tests as required Providing clerical assistance as required from time to time, including word/data processing, filing, photocopying and scanning Record and bring to the attention of the Practice Manager all complaints/potential complaints/comments or suggestions. Report any untoward adverse incident. Ensure the reception area is clean and tidy and ready for use This job description is not exhaustive and members of the administration team will be required to undertake any duties required by the Partners/ Practice Manager if, they are deemed necessary for the improvement of the everyday running of the practice by the administration team.