GP Receptionist
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £12.42 per hour |
| Additional salary information: | £12.42 an hour |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | Highbridge, TA9 4JD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A1919-25-0002 |
Summary
Main purpose of postTo provide a first point of contact for patients and visitors and act as a focal point of communication between patients, doctors and other members of practice staff and outside agencies. To work in Dispensary as required. Main Duties and Responsibilities of Post Reception duties: To greet all visitors/patients and ascertain their requirements Answer telephone, divert calls and pass on messages as appropriate Ensure efficiency of surgery flow to consulting and treatment rooms Ensure patients who need urgent consultation are seen in a logical and non-disruptive manner Explain practice arrangement and formal requirements to new patients, for those seeking temporary cover and ensure procedures are completed Faxing urgent requests Advise patients of relevant charges for non-NHS services, accept payment and issue receipts, if required Respond to all queries and requests for assistance from patients and visitors Enter requests for home visits in diary and inform doctor as soon as conveniently possible with relevant information Pass on prescription requests to Dispensary Ensure reception and waiting areas are kept tidy Management of Appointment System Ensure familiarity with all appointment systems, both regular and incidental variations, including attached staff such as MSK specialist, Health Coach and Pharmacist Book appointments on computer system, giving reason if appropriate, especially for treatment room and urgent appointments Monitor effectiveness of system and report any problems Management of Medical Records (Computerised) Update current patient computer record details as appropriate Enter data as requested following consultation, correspondence, etc Register new patients and pass details to administration staff Register those seeking temporary or immediately necessary treatment Mail/Courier Service Open and distribute in-coming mail to appropriate personnel Ensure all out-going mail is packed and addressed appropriately and external mail is stamped and recorded in post book Ensure samples and specimens awaiting collection are appropriately directed to nurses Preparation of consulting rooms Ensure that consulting rooms are prepared in readiness for each consulting session, checking full range of forms, specimen containers, etc, and restocking as required Ensure that consulting rooms are checked at end of each session and are left tidy and secure. Ensure that all specimens are removed and packed for collection or placed in fridge overnight. Other duties Monitor stock levels of stationery, specimen forms, containers etc and liaise with appropriate member of staff re re-ordering Provide tea or coffee at appropriate times as requested and ensure that crockery is collected from rooms at the end of each session and washed-up Perform any other delegated task appropriate to the post Start and End of Day procedures Open up premises at start of day, set alarm to day function and make all necessary preparation to receive patients Secure premises at end of day, ensure the building is totally secure, internal lights off and alarm activated.