Library Customer Advisor
| Posting date: | 22 July 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 21 August 2025 |
| Location: | Nottingham, NG1 7FH |
| Company: | Nottingham City Council |
| Job type: | Permanent |
| Job reference: | 5592 |
Summary
Contract Type: Permanent
Working Hours: Saturday, 6 hours, Shift 1: 09:30-16:00 or 10:00-16:30
Worker Type: On-Site Worker
Salary: Starting Salary: £24,790 (pro rata for part time) rising to £25,183 (pro rata for part time)on first year anniversary, subject to satisfactory completion of a probation period
Location: Nottingham Central Library
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
Nottingham City Libraries are seeking to recruit a Saturday Library Customer Advisor. We’re looking for someone with excellent customer service skills who loves helping others and who would welcome the chance to inspire people to read, learn and enjoy culture.
As a Library Customer Service Advisor, no two days would be the same. Our libraries offer a wide range of services and you will make sure that everyone’s experience with us is a positive one. You will be enthusiastic, self-motivated, energetic and proactive in looking for ways to develop and improve library services and outcomes for customers. You will also be committed to supporting the delivery of arts, cultural and learning services delivered through libraries.
About You
The ideal candidate will have:
- Excellent written and verbal communication skills
- Able to deliver high level customer service to a wide range of citizens
- Ability and aptitude to work with others as part of a team
- An ability to use information technology as applied in the workplace
- Ability to work flexibly
- Commitment to services public libraries offer and an enthusiasm for promoting them
- This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
- A DBS enhanced check for a regulated activity is required for this post.
You can find the job description for this post here
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
For informal enquiries please contact Robert Arnold, by email at robert.arnold@nottinghamcity.gov.uk
Closing Date: 04/08/2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Proud member of the Disability Confident employer scheme