Student Investigation Officer
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £35,116 to £37,174 per year |
| Hours: | Full time |
| Closing date: | 05 August 2025 |
| Location: | Canterbury, Kent |
| Remote working: | On-site only |
| Company: | Canterbury Christ Church University |
| Job type: | Permanent |
| Job reference: | REQ05571 |
Summary
Please note a full application including a covering letter detailing your experience alongside a CV is required for applications to be considered. Please be advised applications made without providing a cover letter will not be accepted.
Background
The Student Governance Team, within Academic Registry, plays a vital role in enhancing the student experience and supporting continuous improvement across the University by maintaining clear and transparent policies across key student-facing processes, including Student Complaints, Academic Appeals, Student Conduct, Academic Misconduct, and Fitness to Practise. The Team conducts thorough and objective investigations to support fair, evidence-based decision-making and resolution.
We are excited to be recruiting a Student Investigations Officer to join the Student Governance Team. This is an excellent opportunity to play a pivotal role in fostering a safe, respectful and inclusive University community. Your work will directly support the University in meeting its regulatory responsibilities and upholding the highest standards of conduct, integrity and accountability.
In this role, you will take personal responsibility for conducting timely and effective investigations involving student complaints and student disciplinary issues, including but not limited to sexual misconduct and harassment. You will plan and undertake interviews with students and staff, gather and assess evidence, and produce clear and factual investigation outcomes with well-reasoned recommendations. You will also attend disciplinary hearings in your capacity as the formal investigator.
In addition to managing investigations, you will provide expert advice and guidance to colleagues across the University on Student Governance procedures and policies. You will also support the development of investigative guidance materials, templates and training. With an in-depth understanding of relevant legal and regulatory frameworks, you will champion best practice across the University and contribute to the continuous improvement of the service.
Who are we looking for?
Someone keen to make a difference and contribute to the service and the wider university. You will have a strong sense of fairness, meticulous attention to detail, and a genuine commitment to supporting students and upholding ethical standards. Substantial investigative experience is essential, preferably within a higher education setting. You will be confident navigating complex and sensitive matters with diplomacy and discretion, and with a commitment to confidentiality.
You will have excellent decision-making skills and be able to assess complex legal and regulatory issues, make evidence-based recommendations and take full accountability for your decisions.
You will be highly organised, proactive, and capable of managing a large and varied caseload independently, using your initiative and problem-solving skills. You will be capable of meeting strict deadlines without compromising on quality or accuracy.
Excellent communication and interpersonal skills are also essential, enabling you to engage confidently and collaboratively with colleagues and stakeholders across the University. This includes approaching challenging conversations, such as those involving decisions, remedies and constructive feedback, whilst maintaining clear boundaries and communicating with professionalism and empathy.
How will you work?
We are committed to supporting flexible methods of working wherever possible. On campus presence will be required and will vary, and will align with the needs of the service, our students, staff and stakeholders.
How to apply
Start date for applications: 22nd July 2025
Closing date for applications: 5th August 2025
Interviews are to be held: w/c 18 August 2025
For an informal discussion about this role, please contact Neha Karia, Director of Student Governance, via email: neha.karia@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number as above.
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.
Background
The Student Governance Team, within Academic Registry, plays a vital role in enhancing the student experience and supporting continuous improvement across the University by maintaining clear and transparent policies across key student-facing processes, including Student Complaints, Academic Appeals, Student Conduct, Academic Misconduct, and Fitness to Practise. The Team conducts thorough and objective investigations to support fair, evidence-based decision-making and resolution.
We are excited to be recruiting a Student Investigations Officer to join the Student Governance Team. This is an excellent opportunity to play a pivotal role in fostering a safe, respectful and inclusive University community. Your work will directly support the University in meeting its regulatory responsibilities and upholding the highest standards of conduct, integrity and accountability.
In this role, you will take personal responsibility for conducting timely and effective investigations involving student complaints and student disciplinary issues, including but not limited to sexual misconduct and harassment. You will plan and undertake interviews with students and staff, gather and assess evidence, and produce clear and factual investigation outcomes with well-reasoned recommendations. You will also attend disciplinary hearings in your capacity as the formal investigator.
In addition to managing investigations, you will provide expert advice and guidance to colleagues across the University on Student Governance procedures and policies. You will also support the development of investigative guidance materials, templates and training. With an in-depth understanding of relevant legal and regulatory frameworks, you will champion best practice across the University and contribute to the continuous improvement of the service.
Who are we looking for?
Someone keen to make a difference and contribute to the service and the wider university. You will have a strong sense of fairness, meticulous attention to detail, and a genuine commitment to supporting students and upholding ethical standards. Substantial investigative experience is essential, preferably within a higher education setting. You will be confident navigating complex and sensitive matters with diplomacy and discretion, and with a commitment to confidentiality.
You will have excellent decision-making skills and be able to assess complex legal and regulatory issues, make evidence-based recommendations and take full accountability for your decisions.
You will be highly organised, proactive, and capable of managing a large and varied caseload independently, using your initiative and problem-solving skills. You will be capable of meeting strict deadlines without compromising on quality or accuracy.
Excellent communication and interpersonal skills are also essential, enabling you to engage confidently and collaboratively with colleagues and stakeholders across the University. This includes approaching challenging conversations, such as those involving decisions, remedies and constructive feedback, whilst maintaining clear boundaries and communicating with professionalism and empathy.
How will you work?
We are committed to supporting flexible methods of working wherever possible. On campus presence will be required and will vary, and will align with the needs of the service, our students, staff and stakeholders.
How to apply
Start date for applications: 22nd July 2025
Closing date for applications: 5th August 2025
Interviews are to be held: w/c 18 August 2025
For an informal discussion about this role, please contact Neha Karia, Director of Student Governance, via email: neha.karia@canterbury.ac.uk (strictly no agencies, thank you) quoting reference number as above.
Please note, Canterbury Christ Church University reserve the right to bring the closing date of this position forward where a high volume of applications is received.
Additional Information
Canterbury Christ Church University truly welcomes fresh perspectives and new voices. We want you to bring the real you to work, so we are committed to building a genuinely inclusive working environment where everyone is welcomed and where everyone can have a true sense of belonging. Our spirit of community will help us to eliminate discrimination and will enable us all to thrive in a culture that is underpinned by fairness and justice. We therefore seek people to join us who will proactively support and shape this aim and contribute in their own unique way. If this is you, then we are waiting to hear from you. #yourCCCU
Our University is deeply committed to shaping sustainable futures as a key part of its mission and values. If you share this passion, we encourage you to join us in making CCCU a more socially and environmentally conscious, sustainable place to study and work
Employment Visa Clarification: According to the UK Government Points Based System, this position does not fulfil the requirements for sponsorship under the Skilled Worker Route application.
Please note applications must be made online via the University website; details sent directly via email cannot be considered.
Prior consideration will be given to applicants in the University’s redeployment pool. No agencies, thank you.