IDS Support Analyst

Posting date:	22 July 2025
Salary:	£30,264 to £34,900 per year
Hours:	Full time
Closing date:	21 August 2025
Location:	EH52 6NH
Remote working:	On-site only
Company:	SRUC
Job type:	Contract
Job reference:	REQ0338-62309

Summary

About The Team:

SRUC (Scotland’s Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC’s principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally.

The friendly IDS team are the backbone of digital operations — ensuring that colleagues across the organisation can work seamlessly, whether they’re in the office or at home. Our team delivers a broad range of IT services, from maintaining critical infrastructure to providing responsive, user-focused support.

We pride ourselves on being approachable, knowledgeable, and solutions driven. Through our web portal, phone, and email channels, our support analysts are the first point of contact for resolving IT issues and keeping everything running smoothly.

The Opportunity:

We currently have an opportunity for an experienced Support Analyst to join our busy Information Digital Services (IDS) team.

The main purpose of this role is to provide IT support and training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues and providing a high level of customer care.

Main duties:

• Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
  
• Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
  
• Undertake IT operations, e.g. backups, equipment movement, systems checks, etc.as per IDS schedules and processes.
  
• Support Audio Video and Video Conferencing business events.
  
• Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements.
  
• Answer service desk calls when required to do so.
  
• Provide end user training in SRUC systems and processes.
  
• Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team.
  
• Conduct site visits as required.
  
• Participate in IDS Projects as required.
  
• Perform additional duties as directed by the Line Manager
  

  The post-holder will perform additional duties as directed from time to time by IDS Management.

  For full person specification please download the job particulars before you apply for the role.
  
  

  Minimum Qualifications:

  The successful candidate will be educated to a minimum of HNC level or have relevant industry experience in a relevant subject, such as; Computer Science or Information Technology.

  Eligibility for Sponsorship:

  This role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

  Admin ref: CFPS/IDS/005/25

  Why work for SRUC?

  • Generous annual leave
    
  • Enhanced pension contributions (5% employee and 10% employer)
    
  • Cycle to work scheme
    
  • Discounted RAC Membership
    
  • Generous family leave
    
  • Flexible working patterns
    
  • Hybrid working solutions (in some areas)
    
  • Tailored investment in and individuals' learning and development
    
  • 
    

    How to Apply:

    Please complete an online application form by pressing “apply”.

    Please read the Job Particulars document before applying.

    SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.

    SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.

    SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.