Complaints Officer
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | £24,937.00 per year |
| Additional salary information: | £24937.00 a year |
| Hours: | Full time |
| Closing date: | 06 August 2025 |
| Location: | Portsmouth, PO6 3LY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C8192-25-0381 |
Summary
The successful candidate will be working as part of a team on behalf of the Chief Executive in achieving the statutory requirements of complaints handling within required deadlines, as well as helping deliver a high standard of administrative support to the complaints team- this includes: dealing with telephone and email enquiries, maintaining the database system (Datix), scanning, photocopying, supporting the production of timely and accurate reports on formal complaints, and identifying any emerging trends and themes and ensuring these are escalated to the Complaints Manager.