Service Manager - NHS111 option 2 for Mental Health | South London and Maudsley NHS Foundation Trust
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £59,490 - £66,239 per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 21 August 2025 |
| Location: | Croydon, CR0 1EA |
| Company: | South London and Maudsley NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7292259/334-NUR-7292259-LF |
Summary
The Clinical Service Lead is responsible for the day to day delivery of First for Mental Health services with direct line management for the service.
They ensure there is day to day focus on strong clinical and operational, outcomes in an integrated way. They will play a crucial role in offering
operational and clinical input to this important programme while continuing to support a busy quality agenda. The postholder will take a lead in
supporting the Head of Service in monitoring the delivery of high-quality care across the First for Mental Health NHS 111 and MPS Section-136
Service Lines across the South London geographical area. The post holder will deputies for the Head of Service when required and also be a:
• highly visible and proactive leader acting as a clinical resource and ensuring the sustained delivery of high standards of care
• responsible for exploring current practice, identifying areas for development, and planning the appropriate change using current
evidence to evaluate outcomes
• responsible for the quality of the patient care and lead on facilitating changes which improve the patient experience
• leader who works in partnership with other Trusts in the SLP and related crisis services
• The post holder will be required to take up on Manager on call duties on rota basis. This involves providing support and expert advice to
the inpatient services out of hours.
To be a highly visible, accessible, and proactive manager and leader for the First for Mental Health 111 press 2 service and 136 service.
To support the development of a culture that promotes leadership through coaching and Quality improvement
To lead on recruiting, motivating, training, developing and retraining appropriate staff enabling them to have the skills, experience and discretion to
function effectively in their roles
Provide demonstrate assurance that staff have the appropriate skills and competences to deliver high quality care
To demonstrate clinical competence and role model effective clinical care delivery
To represent the service and deputies for the Head of Service where appropriate
To be responsible for the day-to-day operational management of First for Mental Health services, including the 136 service
To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff and to ensure that there is an appropriate skill mix within the teams and which reflects service requirements and safe patient services.
To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major
component
We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance.
There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close knit team at SLaM. It’s
important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
Some of our amazing benefits are highlighted here:
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of
programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
Other benefits include:
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan
• Staff restaurants
To be responsible for the day-to-day operational management of First for Mental Health services, including the 136 service.
To be responsible for monitoring the staffing establishment, ensuring timely recruitment and appropriate selection of staff and to ensure that there
is an appropriate skill mix within the teams and which reflects service requirements and safe patient services.
To contribute to the development of a proactive philosophy and culture of health care provision, in which health promotional activity plays a major
component.
To be responsible for ensuring that clinical initiatives and service developments become truly embedded in clinical practice and that staff have a clear understanding and opportunity to contribute to the change process.
To ensure that the clinical practice of all practitioners providing services to patients is of a high standard and in line with professional bodies and
policies.
To promote a culture of respect for the individuality of patients and enable the service to be culturally relevant to the communities we serve.
To identify and coordinate opportunities for patient and Family and Carer involvement and engagement in service development, leading where
appropriate.
This advert closes on Tuesday 5 Aug 2025