Tenancy Specialist Officer
| Posting date: | 22 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Dartford, Kent |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Moat Homes Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Role Title: Tenancy Specialist Officer – Maternity Cover
Hours: 35 hours per week, Monday-Friday
Salary: £32,936 to £41,170 per annum plus Car Allowance of £2,329 per annum (salary offered dependent on experience)
Location: Dartford, Kent (agile working, offering flexibility between office and home), patch covered will include Sussex
Contract: Maternity cover, fixed term for up to 12 months
Are you passionate about supporting communities and resolving complex tenancy issues? We’re excited to be recruiting a proactive and dedicated Tenancy Specialist Officer to join our team. In this role, you’ll act as a specialist in areas such as anti-social behaviour (ASB), domestic abuse, and tenancy fraud.
What we’re looking for?
You’ll manage complex and sensitive cases, providing excellent service and acting as a key point of contact for residents. Working closely with colleagues, you’ll ensure a consistent and effective approach to tenancy management, helping to improve outcomes and customer satisfaction.
To succeed, you’ll need a strong understanding of tenancy law, ASB, and domestic abuse legislation. You should have experience handling complex tenancy issues and be confident using both legal and non-legal remedies. Knowledge of court processes and safeguarding practices is essential.
This role requires flexibility, including occasional work outside normal office hours, and access to transport for site visits and court attendance.
For more information please take a look at the job description: tenancy-specialist-officer.pdf
To apply:
Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Who are we?
We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.
We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.
Why join us?
Come and make a difference, grow your career, join a great team and take on new challenges.
In return, you’ll receive:
Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)
Want to know more about Moat?
Check out our social media feeds!
LinkedIn: @moathomes
Facebook: Moat Homes
If this sounds like the role for you, apply by 11pm on Sunday 3 August 2025 and be part of something bigger!
Interview Date: Interviews will take place in person on 11 August 2025 at Mariner House, Dartford.
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.
Hours: 35 hours per week, Monday-Friday
Salary: £32,936 to £41,170 per annum plus Car Allowance of £2,329 per annum (salary offered dependent on experience)
Location: Dartford, Kent (agile working, offering flexibility between office and home), patch covered will include Sussex
Contract: Maternity cover, fixed term for up to 12 months
Are you passionate about supporting communities and resolving complex tenancy issues? We’re excited to be recruiting a proactive and dedicated Tenancy Specialist Officer to join our team. In this role, you’ll act as a specialist in areas such as anti-social behaviour (ASB), domestic abuse, and tenancy fraud.
What we’re looking for?
You’ll manage complex and sensitive cases, providing excellent service and acting as a key point of contact for residents. Working closely with colleagues, you’ll ensure a consistent and effective approach to tenancy management, helping to improve outcomes and customer satisfaction.
To succeed, you’ll need a strong understanding of tenancy law, ASB, and domestic abuse legislation. You should have experience handling complex tenancy issues and be confident using both legal and non-legal remedies. Knowledge of court processes and safeguarding practices is essential.
This role requires flexibility, including occasional work outside normal office hours, and access to transport for site visits and court attendance.
For more information please take a look at the job description: tenancy-specialist-officer.pdf
To apply:
Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Who are we?
We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience.
We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues.
Why join us?
Come and make a difference, grow your career, join a great team and take on new challenges.
In return, you’ll receive:
Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com)
Want to know more about Moat?
Check out our social media feeds!
LinkedIn: @moathomes
Facebook: Moat Homes
If this sounds like the role for you, apply by 11pm on Sunday 3 August 2025 and be part of something bigger!
Interview Date: Interviews will take place in person on 11 August 2025 at Mariner House, Dartford.
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application!
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.