Deputy FM Manager
| Posting date: | 22 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £40162-40162 per annum |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Surrey, RH6 0PQ |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 303353-43537457 |
Summary
Serco Limited
Permanent, Full Time
£40,162 per annum + Excevllent Corporate Benefits Package
We have an exciting opportunity for a Deputy FM Manager to join our FM team at Gatwick Immigration Removal Centre (IRC), where we are responsible for all aspects of detainee safety, security and welfare provision.
The Deputy FM Manager reports to the FM Manager and is responsible for the day-to-day organisation of work and the allocation of tasks in support of the FM Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer. The role acts as the link between the skilled and semi-skilled trades that report to the role and FM management
The main duties of this role involve:
- Assist in the development of maintenance plans that ensure that the establishment is safe and compliant both with statutory requirements and with the requirements of the contract;
- Plan and programme maintenance activities according to the SFG20 programme held in the CAFM system and prioritising work in a hierarchy of safety, compliance, and contractual requirements;
- Provide appropriate challenge and assurance to ensure that work is delivered to the highest standards;
- Allocate work according to the demands of the maintenance plan to trades and staff on a daily basis. Track, monitor and manage the progress of work and productivity of staff to delivering the daily work plan.
- Ensure that tools and equipment are regularly inspected and are used in accordance with manufacturers’ specifications.
- Oversee the work of contractors and ensure that they are behaving in a manner consistent with the risk assessments and method statements and that their work quality is regularly assessed and audited;
- Provide first line leadership (in line with Serco’s Governing Principles) such that all employees under the post holder’s supervision understand the tasking which the post holder is responsible for allocating, and are actively monitored and managed to ensure high levels of productivity;
- Monitor spend and financial commitments in line with policy and guidance, produce spend data as and where required. Purchase spares and equipment required for the delivery of maintenance in the contract in line with procurement practise and procedures.
- Monitor an authorise overtime in line with current policies.
- Maintain and seek to improve the safety culture and health/wellbeing within the team. Foster a culture within the team that reflects Serco’s core values of Trust, Care, Innovation and Pride
- Within the remit of delegated authority, make decisions on operational matters and deputise in the absence of the Facilities Manager to ensure that all planned and reactive works and other aspects of FM are delivered.
- To be a team member of the Facilities ‘out of hours’ call out roster.
What you'll need to do the job
This is an opportunity for an individual who has experience both in operational and management roles is desirable with a wide exposure to the total provision of FM services and building infrastructure gained, preferably, in a custodial environment.
Operational knowledge and application of current Health and Safety environmental legislation, quality assurance controls and COSHH requirements is a pre-requisite.
Working experience of CAFM systems.
It is essential that the successful candidate has strong working knowledge of SLAs and KPIs including their creation, concepts and management.
It is important that they are qualified as an Approved Person for permitted work and understanding of how to manage contractors.
It is vital that they have demonstratable experience of managing diverse teams of qualified, skilled, and semi-skilled staff;
Experience of managing workflow and supervising work to achieve desired outcomes in terms of quality and productivity;
A qualification as either an Approved Electrician (JIB) with 18th edition or with City & Guilds or equivalent mechanical qualification e.g. Plumbing, Heating, Air Conditioning, Gas etc. would be useful but not essential.
Full UK driving licence
PC literacy, use of Microsoft Word, Excel, PowerPoint and Outlook
Why Serco:
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- 25 days Holiday plus 8 bank holidays
- Free Parking
- Up to 6% contributory pension scheme
- The chance to make a positive difference to public sector services
- Working in a tight knit, friendly team environment
- An autonomous and supportive culture
Permanent, Full Time
£40,162 per annum + Excevllent Corporate Benefits Package
We have an exciting opportunity for a Deputy FM Manager to join our FM team at Gatwick Immigration Removal Centre (IRC), where we are responsible for all aspects of detainee safety, security and welfare provision.
The Deputy FM Manager reports to the FM Manager and is responsible for the day-to-day organisation of work and the allocation of tasks in support of the FM Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer. The role acts as the link between the skilled and semi-skilled trades that report to the role and FM management
The main duties of this role involve:
- Assist in the development of maintenance plans that ensure that the establishment is safe and compliant both with statutory requirements and with the requirements of the contract;
- Plan and programme maintenance activities according to the SFG20 programme held in the CAFM system and prioritising work in a hierarchy of safety, compliance, and contractual requirements;
- Provide appropriate challenge and assurance to ensure that work is delivered to the highest standards;
- Allocate work according to the demands of the maintenance plan to trades and staff on a daily basis. Track, monitor and manage the progress of work and productivity of staff to delivering the daily work plan.
- Ensure that tools and equipment are regularly inspected and are used in accordance with manufacturers’ specifications.
- Oversee the work of contractors and ensure that they are behaving in a manner consistent with the risk assessments and method statements and that their work quality is regularly assessed and audited;
- Provide first line leadership (in line with Serco’s Governing Principles) such that all employees under the post holder’s supervision understand the tasking which the post holder is responsible for allocating, and are actively monitored and managed to ensure high levels of productivity;
- Monitor spend and financial commitments in line with policy and guidance, produce spend data as and where required. Purchase spares and equipment required for the delivery of maintenance in the contract in line with procurement practise and procedures.
- Monitor an authorise overtime in line with current policies.
- Maintain and seek to improve the safety culture and health/wellbeing within the team. Foster a culture within the team that reflects Serco’s core values of Trust, Care, Innovation and Pride
- Within the remit of delegated authority, make decisions on operational matters and deputise in the absence of the Facilities Manager to ensure that all planned and reactive works and other aspects of FM are delivered.
- To be a team member of the Facilities ‘out of hours’ call out roster.
What you'll need to do the job
This is an opportunity for an individual who has experience both in operational and management roles is desirable with a wide exposure to the total provision of FM services and building infrastructure gained, preferably, in a custodial environment.
Operational knowledge and application of current Health and Safety environmental legislation, quality assurance controls and COSHH requirements is a pre-requisite.
Working experience of CAFM systems.
It is essential that the successful candidate has strong working knowledge of SLAs and KPIs including their creation, concepts and management.
It is important that they are qualified as an Approved Person for permitted work and understanding of how to manage contractors.
It is vital that they have demonstratable experience of managing diverse teams of qualified, skilled, and semi-skilled staff;
Experience of managing workflow and supervising work to achieve desired outcomes in terms of quality and productivity;
A qualification as either an Approved Electrician (JIB) with 18th edition or with City & Guilds or equivalent mechanical qualification e.g. Plumbing, Heating, Air Conditioning, Gas etc. would be useful but not essential.
Full UK driving licence
PC literacy, use of Microsoft Word, Excel, PowerPoint and Outlook
Why Serco:
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- 25 days Holiday plus 8 bank holidays
- Free Parking
- Up to 6% contributory pension scheme
- The chance to make a positive difference to public sector services
- Working in a tight knit, friendly team environment
- An autonomous and supportive culture
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.