NHS 111 Non-Clinical Performance Manager
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £29,970.00 per year |
| Additional salary information: | £29970.00 a year |
| Hours: | Full time |
| Closing date: | 04 August 2025 |
| Location: | Oldbury , B69 2AQ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | M0051-25-0067 |
Summary
Work in liaison with the operational shift leads to support the real-time management of health advisors and clinical advisors on shift ensuring safe, effective and efficient working. Provide support through real-time coaching and direction to call taking staff when required. Be proficient in interpreting and applying performance data to gain a reliable picture of individual and organisational performance and take timely action to address any performance concerns identified. Support management of complaints and compliments received on shift. Effectively manage own team of call taking staff to deliver safe and efficient service to patients Contribute to the real time and contingency management of shifts as required.