Customer Service Advisor
| Posting date: | 21 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | PE28 4YE |
| Company: | Kier Group |
| Job type: | Permanent |
| Job reference: | 7699 |
Summary
We're looking for a Customer service Advisor to join our Cambridge CC Contract Administration team based in Cambridge.
Location: Cambridge
Hours: 40 hours per week
What will you be responsible for?As a Customer service Advisor, you'll be working within the Cambridge CC Contract Administration team, supporting them in delivering efficient and effective service coordination and administrative support.
Your day to day will include:
-Communicating with internal and external customers to manage service calls and work orders
-Scheduling and allocating work to engineers and subcontractors, and monitoring progress
-Managing inboxes, phone cover, and ensuring accurate data entry and documentation
-Supporting Contract Managers and liaising with engineers to ensure timely job completion
-Reviewing performance reports and contributing to service improvements
What are we looking for?This role of Customer service Advisor is great for you if:
-You have excellent telephone manner and strong verbal and written communication skills
-You are confident using Microsoft Office, particularly Excel and Outlook, and have accurate data entry skills
-You can build effective working relationships and thrive in a collaborative team environment
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
Location: Cambridge
Hours: 40 hours per week
What will you be responsible for?As a Customer service Advisor, you'll be working within the Cambridge CC Contract Administration team, supporting them in delivering efficient and effective service coordination and administrative support.
Your day to day will include:
-Communicating with internal and external customers to manage service calls and work orders
-Scheduling and allocating work to engineers and subcontractors, and monitoring progress
-Managing inboxes, phone cover, and ensuring accurate data entry and documentation
-Supporting Contract Managers and liaising with engineers to ensure timely job completion
-Reviewing performance reports and contributing to service improvements
What are we looking for?This role of Customer service Advisor is great for you if:
-You have excellent telephone manner and strong verbal and written communication skills
-You are confident using Microsoft Office, particularly Excel and Outlook, and have accurate data entry skills
-You can build effective working relationships and thrive in a collaborative team environment
We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.
Rewards and benefitsWe're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.
Diversity and inclusionMaking Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.
As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.
We look forward to seeing your application to #joinkier
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.