Help Desk Officer | Arden and GEM Commissioning Support Unit
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 per annum |
| Hours: | Full time |
| Closing date: | 20 August 2025 |
| Location: | Leicester, LE3 8RA |
| Company: | NHS Arden and GEM Commissioning Support Unit |
| Job type: | Contract |
| Job reference: | 7363851/880-7281921-A |
Summary
Reporting to the Systems & Reporting Team Leader you will provide ‘first line’ technical and user support for the systems developed and serviced by the Data & Systems Team. These systems are used nationally.
You will be required to log and manage incoming calls through to resolution. The role is predominately office based using a PC continuously and will involve communication via telephone, email and our ITSM tool. It is possible that you may be asked to travel to customers sites for work purposes. Shift work may be required including evenings and weekends.
Providing technical advise to users and Team members. The post holder must be able to communicate technical system matters to non-technical staff clearly and in a manner whereby they fully understand the issue.
Use technical and product knowledge to interpret customer requirements, troubleshoot calls, provide advise and full resolution.
The role may require training of the systems during our onboarding process.
We are a multi award-winning organisation that has achieved the prestigiousInvestors in People Gold Awardfor ‘We invest in people’ and ‘We invest in wellbeing’ and are passionate about creating an inclusive workplace that promotes and values diversity. We believe that every team member should have the opportunity to contribute and share their ideas.
We reward the hard work and commitment of our people with the following benefits:
• A competitive salary with annual pay reviews
• A generous annual leave entitlement starting at 27 days
• Membership of the NHS Pension Scheme
• Flexible working and family friendly policies, including enhanced parental leave and pay
• A wide range of in-house and external learning and development opportunities
• Access to salary sacrifice and discount schemes
• Access to employee assistance and occupational health services.
For further information about the role please refer to the attached Job Description and Person Specification
This advert closes on Monday 4 Aug 2025
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