Administration Officer
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | Rochford, SS4 1RB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9364-25-0781 |
Summary
KEY RESPONSIBILITIES Communication To ensure telephone communication is always dealt with professionally and effectively at all times To communicate with a wide range of professionals, relaying information both internally and externally as each case necessitates To liaise with patients, families/relatives/carers in a way that provides clear information to both inform and alleviate concerns as far as possible Record accurate information following each call to both summarise input and allow effective communication with others who access the information at a later date. Ensure all information shared regardless if verbal or written remains confidential regardless of how sensitive it may appear. To deal appropriately with complaints/compliments reporting these to the Senior Staff and observing appropriate guidance and policys in relation to it. To attend and produce minutes for meetings as necessary. Knowledge Ensure all correspondence is appropriately and accurately presented, using Trust and departmental procedures including medical terminology where appropriate. Be skilled and proficient in the full range of secretarial practices including software programmes including, but not exclusively, SystmOne and ICE Have a level of understanding thats supports multi-disciplinary working practises of many of the teams you are liaising with. Be able to operate CISCO telephony systems and have a telephony based skill set. Analytical and Judgement To maintain information systems associated with the team to ensure the performance of the service can be assessed Collate and communicate daily Sit Rep information for both EPUT and the Collaborative as required Planning and Organisation To support the maintenance of electronic diaries, as necessary. Arranging appointments and meetings as required. To take responsibility for raising orders for stationary and equipment to support the team, checking stock items as identified. Be involved in the preparation of induction programs for new starters welcoming them to the team and supporting them regarding the role To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the department. To have a flexible approach to working patterns To support with the training of new starters in the procedures of the department.