Child Maintenance Service - Enforcement Case Manager - Plymouth (Ref: 735)
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £30,975 per year |
| Hours: | Full time |
| Closing date: | 04 August 2025 |
| Location: | Plymouth |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 417828/1 |
Summary
About the job
As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.
The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.
While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.
We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.
This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.
About us - Department for Work and Pensions GOV.UK
The Child Maintenance Service (CMS) is offering exciting opportunities for motivated individuals to join us as Enforcement Case Managers. These are key roles where you’ll have the chance to make a real difference in the lives of children and families across the UK.
Each Team in Enforcement is responsible for all case management activities which arise during the period when the case is undergoing Enforcement action. This could include:
- Referral to Enforcement Agents.
- Use of Credit Reference Agency.
- Use of Civil Powers aimed at collection (targeting the Paying Parent’s assets or income e.g., Order for Sale).
- Sanctions powers to target the Paying Parent’s lifestyle and designed to promote compliance (e.g., disqualification from holding or obtaining a driving licence, committal to prison or removal of passport).
- Referrals to the Financial Investigations Unit, where there is evidence of criminal activity and prosecution may be required.
- Effective communication with parents, colleagues, and other parties, to gather and supply information ensuring cases are progressed effectively and accurately.
- Responsibility for the continuous improvement of the provision of service, putting the client at the heart of everything you do.
Key Accountabilities
The role of an Enforcement Case Manager involves providing excellent customer service for both the Receiving and Paying parents, by progressing cases in a timely, accurate and effective way, ensuring consistent Enforcement action and deterring non-compliant behaviour in the future.
The aim of the role is to secure effective financial compliance from Paying Parents and others with Child Maintenance obligations in cases where they have failed to comply with our maintenance processes.
Some of the key tasks you would be responsible for would be securing compliance from Paying Parents and others with Child Maintenance obligations in cases where they have failed to comply with our maintenance or arrears management processes. Creating a reputation for timely, effective, and consistent enforcement action which will deter non-compliant behaviour. When a case is owned by Enforcement, it will be subject to action using relevant powers at the discretion of the Caseworker who will select from the full range of legal powers that are available to CMS.
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