Receptionist (Part-Time) - WDN06055
| Posting date: | 21 July 2025 |
|---|---|
| Salary: | £23,942.69 to £25,420.86 per year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | Clydebank, G81 1PA |
| Company: | West Dunbartonshire Council |
| Job type: | Permanent |
| Job reference: | WDN06055 |
Summary
Job Description
PAY AWARD PENDING.
This is a part-time post, the salary will be pro-rata to the hours worked.
The post holder will be responsible for the day-to-day operation of front desk reception services within Clydebank Leisure Centre. They are the first point of contact for customers visiting the leisure centre and are responsible for the control of admission to the facility. They will require to undertake a range of duties with a flexible day to day variable need.
The promotion of events and services for Leisure Services is an integral part of their role and they assist the customer service and support team in the effective management of the membership database.
The Receptionist will contribute to the provision of an effective and efficient quality service, ensuring customer focused service delivery and the achievement of objectives, financial targets and performance standards within the establishment.
KEY ACTIVITIES
• Provide an effective first point of contact for customers entering or telephoning the centre.
• Assist in the provision of a high quality, customer focused service which meets the key objectives, financial targets and performance standards of Leisure Services.
• Maintain effective dialogue and communication with customers and respond to enquiries as appropriate
• Control of admission to the facility including issuing of entry tickets and ensuring customer compliance with swimming admission policies
• Contribute to assisting with customer contact processes including complaint handling and resolution ensuring a responsive service. Promote and re-enforce a strong customer focused, responsive, flexible 'can do' culture throughout Leisure Services.
• Cash handling and reconciliation
• Assist the Customer service and support team in the effective administration of membership databases
The Individual
WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:
• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support
Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.
For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/
More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:
http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/
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