Deputy FM Manager
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £34000-39000 per annum |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Bedford, MK41 6HL |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 303479-43531488 |
Summary
Serco Limited
Yarl’s Wood Immigration Removal Centre
Band 5: Permanent / Full time (40 hours)
Salary: £ 34,000 to £39,000 per annum
Yarl’s Wood IRC (Immigration Removal Centre) is a fully contained residential centre housing adult males and adult females for the Home Office. We focus on decency and respect in all aspects of care for our residents and use continuous innovation to further improve and develop our service. Within the centre we accommodate an everchanging population from a variety of backgrounds, all with different faiths, beliefs, and cultural values.
Here at Serco we’re looking for a Deputy FM Manager to join our FM Team at Yarl’s Wood IRC.
The Deputy FM Manager reports to the FM Manager and is responsible for the day-to-day organisation of work and the allocation of tasks in support of the FM Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer. The role acts as the link between the skilled and semi-skilled trades that report to the role and FM management
The main duties of this role involve:
- Assist in the development of maintenance plans that ensure that the establishment is safe and compliant both with statutory requirements and with the requirements of the contract;
- Plan and programme maintenance activities according to the SFG20 programme held in the CAFM system and prioritising work in a hierarchy of safety, compliance, and contractual requirements;
- Provide appropriate challenge and assurance to ensure that work is delivered to the highest standards;
- Allocate work according to the demands of the maintenance plan to trades and staff on a daily basis. Track, monitor and manage the progress of work and productivity of staff to delivering the daily work plan.
- Ensure that tools and equipment are regularly inspected and are used in accordance with manufacturers’ specifications.
- Oversee the work of contractors and ensure that they are behaving in a manner consistent with the risk assessments and method statements and that their work quality is regularly assessed and audited;
- Provide first line leadership (in line with Serco’s Governing Principles) such that all employees under the post holder’s supervision understand the tasking which the post holder is responsible for allocating, and are actively monitored and managed to ensure high levels of productivity;
- Monitor spend and financial commitments in line with policy and guidance, produce spend data as and where required. Purchase spares and equipment required for the delivery of maintenance in the contract in line with procurement practise and procedures.
- Monitor an authorise overtime in line with current policies.
- Maintain and seek to improve the safety culture and health/wellbeing within the team. Foster a culture within the team that reflects Serco’s core values of Trust, Care, Innovation and Pride
- Within the remit of delegated authority, make decisions on operational matters and deputise in the absence of the Facilities Manager to ensure that all planned and reactive works and other aspects of FM are delivered.
- To be a team member of the Facilities ‘out of hours’ call out roster.
What you'll need to do the job
This is an opportunity for an individual who has experience both in operational and management roles is desirable with a wide exposure to the total provision of FM services and building infrastructure gained, preferably, in a custodial environment.
Operational knowledge and application of current Health and Safety environmental legislation, quality assurance controls and COSHH requirements is a pre-requisite.
Working experience of CAFM systems.
It is essential that the successful candidate has strong working knowledge of SLAs and KPIs including their creation, concepts and management.
It is important that they are qualified as an Approved Person for permitted work and understanding of how to manage contractors.
It is vital that they have demonstratable experience of managing diverse teams of qualified, skilled, and semi-skilled staff;
Experience of managing workflow and supervising work to achieve desired outcomes in terms of quality and productivity;
A qualification as either an Approved Electrician (JIB) with 18th edition or with City & Guilds or equivalent mechanical qualification e.g. Plumbing, Heating, Air Conditioning, Gas etc. would be useful but not essential.
Full UK driving licence
PC literacy, use of Microsoft Word, Excel, PowerPoint and Outlook
Why Serco:
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- 25 days Holiday plus 8 bank holidays
- Free lunch available
- Free Parking
- Up to 6% contributory pension scheme
- The chance to make a positive difference to public sector services
- Working in a tight knit, friendly team environment
- An autonomous and supportive culture
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Yarl’s Wood Immigration Removal Centre
Band 5: Permanent / Full time (40 hours)
Salary: £ 34,000 to £39,000 per annum
Yarl’s Wood IRC (Immigration Removal Centre) is a fully contained residential centre housing adult males and adult females for the Home Office. We focus on decency and respect in all aspects of care for our residents and use continuous innovation to further improve and develop our service. Within the centre we accommodate an everchanging population from a variety of backgrounds, all with different faiths, beliefs, and cultural values.
Here at Serco we’re looking for a Deputy FM Manager to join our FM Team at Yarl’s Wood IRC.
The Deputy FM Manager reports to the FM Manager and is responsible for the day-to-day organisation of work and the allocation of tasks in support of the FM Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer. The role acts as the link between the skilled and semi-skilled trades that report to the role and FM management
The main duties of this role involve:
- Assist in the development of maintenance plans that ensure that the establishment is safe and compliant both with statutory requirements and with the requirements of the contract;
- Plan and programme maintenance activities according to the SFG20 programme held in the CAFM system and prioritising work in a hierarchy of safety, compliance, and contractual requirements;
- Provide appropriate challenge and assurance to ensure that work is delivered to the highest standards;
- Allocate work according to the demands of the maintenance plan to trades and staff on a daily basis. Track, monitor and manage the progress of work and productivity of staff to delivering the daily work plan.
- Ensure that tools and equipment are regularly inspected and are used in accordance with manufacturers’ specifications.
- Oversee the work of contractors and ensure that they are behaving in a manner consistent with the risk assessments and method statements and that their work quality is regularly assessed and audited;
- Provide first line leadership (in line with Serco’s Governing Principles) such that all employees under the post holder’s supervision understand the tasking which the post holder is responsible for allocating, and are actively monitored and managed to ensure high levels of productivity;
- Monitor spend and financial commitments in line with policy and guidance, produce spend data as and where required. Purchase spares and equipment required for the delivery of maintenance in the contract in line with procurement practise and procedures.
- Monitor an authorise overtime in line with current policies.
- Maintain and seek to improve the safety culture and health/wellbeing within the team. Foster a culture within the team that reflects Serco’s core values of Trust, Care, Innovation and Pride
- Within the remit of delegated authority, make decisions on operational matters and deputise in the absence of the Facilities Manager to ensure that all planned and reactive works and other aspects of FM are delivered.
- To be a team member of the Facilities ‘out of hours’ call out roster.
What you'll need to do the job
This is an opportunity for an individual who has experience both in operational and management roles is desirable with a wide exposure to the total provision of FM services and building infrastructure gained, preferably, in a custodial environment.
Operational knowledge and application of current Health and Safety environmental legislation, quality assurance controls and COSHH requirements is a pre-requisite.
Working experience of CAFM systems.
It is essential that the successful candidate has strong working knowledge of SLAs and KPIs including their creation, concepts and management.
It is important that they are qualified as an Approved Person for permitted work and understanding of how to manage contractors.
It is vital that they have demonstratable experience of managing diverse teams of qualified, skilled, and semi-skilled staff;
Experience of managing workflow and supervising work to achieve desired outcomes in terms of quality and productivity;
A qualification as either an Approved Electrician (JIB) with 18th edition or with City & Guilds or equivalent mechanical qualification e.g. Plumbing, Heating, Air Conditioning, Gas etc. would be useful but not essential.
Full UK driving licence
PC literacy, use of Microsoft Word, Excel, PowerPoint and Outlook
Why Serco:
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer
- 25 days Holiday plus 8 bank holidays
- Free lunch available
- Free Parking
- Up to 6% contributory pension scheme
- The chance to make a positive difference to public sector services
- Working in a tight knit, friendly team environment
- An autonomous and supportive culture
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.