Receptionist
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | 12.47 per hour |
| Hours: | Part time |
| Closing date: | 14 August 2025 |
| Location: | Redhill, Surrey |
| Remote working: | On-site only |
| Company: | YMCA East Surrey |
| Job type: | Permanent |
| Job reference: | JobrefRecep17072025 |
Summary
Job Purpose: To provide an efficient, professional reception service to members and the public.
Hours of work: 14 hours per week, Tuesday amd Wednesday from 06:45am – 14:15pm.
Weekend hours also avaliable Saturday from 13:00 -17:15 (4.25 hours per week)
There will also be the opportunity to work extra hours as required.
Location : YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ.
Salary: £12.47 per hour
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of six weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Main responsibilities:
Reception plays a central and vital part of the YMCA’s work for staff and users. Reception administers access for all users visiting the YMCA Sports and Community Centre at Princes Road as well handling a large number of phone calls. The Receptionist will support the work of the YMCA in meeting the needs of the local community, through providing assistance and support in all the areas of the centre’s work, including:
To provide a friendly welcome to YMCA members and non-members that delivers the highest standard of customer care and reflects positively the YMCA’s ethos of concern and welcome for all
To ensure that reception, as the first point of contact, is effective in the promotion and marketing of YMCAES’s work to the highest professional standard
To take payments for activities using the leisure management system, and provide support to prospective members using Join@Home and the app for the first time
To answer the telephone promptly and in a friendly manner and deal with the enquiry or divert calls as appropriate
To ensure enquiries from members and non-members about the activities of the Association are efficiently dealt with, whether by yourself or by signposting on to an appropriate colleague, and ensuring that information given is up-to-date and accurate
To welcome members who wish to raise matters of concern, or of thanks, and to pass them on to the Duty Officer, who will deal with the situation
To pass on bookings for activities and room hire, ensuring all relevant information is recorded and passed on to the appropriate Manager
To reconcile figures and cash at the end of the shift
To assist with the outgoing post and report stock
To be aware and able to carry out security and Health and Safety procedures where necessary
Hours of work: 14 hours per week, Tuesday amd Wednesday from 06:45am – 14:15pm.
Weekend hours also avaliable Saturday from 13:00 -17:15 (4.25 hours per week)
There will also be the opportunity to work extra hours as required.
Location : YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ.
Salary: £12.47 per hour
Annual leave: Five weeks (pro-rata) plus bank holidays. Holidays increase after two years’ service to a maximum of six weeks pro-rata after six years’ service. The holiday year runs from 1 April to 31 March each year.
Benefits: Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.
Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.
Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.
Main responsibilities:
Reception plays a central and vital part of the YMCA’s work for staff and users. Reception administers access for all users visiting the YMCA Sports and Community Centre at Princes Road as well handling a large number of phone calls. The Receptionist will support the work of the YMCA in meeting the needs of the local community, through providing assistance and support in all the areas of the centre’s work, including:
To provide a friendly welcome to YMCA members and non-members that delivers the highest standard of customer care and reflects positively the YMCA’s ethos of concern and welcome for all
To ensure that reception, as the first point of contact, is effective in the promotion and marketing of YMCAES’s work to the highest professional standard
To take payments for activities using the leisure management system, and provide support to prospective members using Join@Home and the app for the first time
To answer the telephone promptly and in a friendly manner and deal with the enquiry or divert calls as appropriate
To ensure enquiries from members and non-members about the activities of the Association are efficiently dealt with, whether by yourself or by signposting on to an appropriate colleague, and ensuring that information given is up-to-date and accurate
To welcome members who wish to raise matters of concern, or of thanks, and to pass them on to the Duty Officer, who will deal with the situation
To pass on bookings for activities and room hire, ensuring all relevant information is recorded and passed on to the appropriate Manager
To reconcile figures and cash at the end of the shift
To assist with the outgoing post and report stock
To be aware and able to carry out security and Health and Safety procedures where necessary