Duty Officer
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £26,338 to £29,959 per year |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Bristol, South West England |
| Remote working: | On-site only |
| Company: | University West of England |
| Job type: | Permanent |
| Job reference: | R08520 |
Summary
About the opportunity:
To ensure the safe, efficient, and effective daily operation of the Centre for Sport facilities, overseeing recreation assistants and customer activities on shift. The Duty Officer will uphold and implement Health & Safety standards, support team development, and play a key role in delivering a high-quality experience for all facility users.
Key Responsibilities
Supervise and support recreation assistants, ensuring smooth coordination of shift activities.
Enforce Health & Safety regulations, normal operating procedures (NOPs), and emergency action plans (EAPs) to prevent incidents and ensure a safe environment.
Respond promptly to accidents and administer First Aid or escalate appropriately, ensuring accurate and timely documentation of all incidents.
Oversee daily facility cleanliness and hygiene standards; identify, report, and coordinate repairs or replacements of equipment and fixtures.
Liaise with internal teams (Estates, contractors) for on-site maintenance and service support.
Allocate tasks to centre assistants to ensure operational efficiency across facilities.
Coordinate and supervise children’s programmes, including holiday camps, courses, and events or competitions.
Provide cover for other Duty Officers during absences and assist in flexible shift coverage as needed.
Monitor and ensure timely completion of cleaning and maintenance tasks.
Oversee and manage two designated operational areas in agreement with the Operations Manager.
Assist in training new and existing staff in accordance with approved training programmes, ensuring familiarity with SOPs and EAPs.
Promote and comply with UWE policies on Health & Safety and Equal Opportunities.
Maintain effective relationships with internal and external stakeholders and participate in relevant working groups.
Undertake any other reasonable duties as assigned by the line manager, in consultation with the post holder.
Person Specification
Strong leadership and team coordination skills.
Knowledge of Health & Safety regulations and facility operations.
Experience in customer service and incident management.
Ability to train and mentor staff effectively.
Excellent communication and organizational skills.
Flexibility to adapt to varying shift patterns and operational demands.
The Full Time Duty Officer Role works a 4 week rolling Rota, viewable in the advert on our website.:
About you:
You are a natural leader with the ability to motivate, support and encourage others to achieve both individual and team goals. You value respect, fairness, equality, and openness, and foster an inclusive working environment. You are organised, results-driven, and able to prioritise effectively, even under pressure. You enjoy delivering outstanding customer service and thrive in a collaborative, team-oriented setting with strong communication at its heart.
Essential Skills and Attributes
Communication Skills Able to communicate confidently and effectively with a wide range of people, both internally and externally.
Problem-Solving & Multi-Tasking Demonstrates strong analytical thinking, with the ability to manage multiple tasks simultaneously in a dynamic environment.
Digital Literacy Proficient in using Microsoft Office applications (Word, Excel, Outlook), with a good working knowledge of email and online systems.
IT Systems Experience Experience in using computerised leisure booking or management systems.
Where is this role based?
This post is based at our lively Frenchay campus.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe.
In addition to progressive pay rates, we offer a wide range of employee benefits.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
Further information
If you would like an informal discussion about this opportunity, please contact Helen Wickham on 0117 3282949 or email: helen3.wickham@use.ac.uk
This is a fulltime, permanent post, working 37 hours per week.
This post is not available on a job share basis as the position is not suitable for the business and requires continuity.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
UWE Bristol is a campus-based University, this role is therefore campus based for all of your time.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
This post requires enhanced DBS clearance.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.
To ensure the safe, efficient, and effective daily operation of the Centre for Sport facilities, overseeing recreation assistants and customer activities on shift. The Duty Officer will uphold and implement Health & Safety standards, support team development, and play a key role in delivering a high-quality experience for all facility users.
Key Responsibilities
Supervise and support recreation assistants, ensuring smooth coordination of shift activities.
Enforce Health & Safety regulations, normal operating procedures (NOPs), and emergency action plans (EAPs) to prevent incidents and ensure a safe environment.
Respond promptly to accidents and administer First Aid or escalate appropriately, ensuring accurate and timely documentation of all incidents.
Oversee daily facility cleanliness and hygiene standards; identify, report, and coordinate repairs or replacements of equipment and fixtures.
Liaise with internal teams (Estates, contractors) for on-site maintenance and service support.
Allocate tasks to centre assistants to ensure operational efficiency across facilities.
Coordinate and supervise children’s programmes, including holiday camps, courses, and events or competitions.
Provide cover for other Duty Officers during absences and assist in flexible shift coverage as needed.
Monitor and ensure timely completion of cleaning and maintenance tasks.
Oversee and manage two designated operational areas in agreement with the Operations Manager.
Assist in training new and existing staff in accordance with approved training programmes, ensuring familiarity with SOPs and EAPs.
Promote and comply with UWE policies on Health & Safety and Equal Opportunities.
Maintain effective relationships with internal and external stakeholders and participate in relevant working groups.
Undertake any other reasonable duties as assigned by the line manager, in consultation with the post holder.
Person Specification
Strong leadership and team coordination skills.
Knowledge of Health & Safety regulations and facility operations.
Experience in customer service and incident management.
Ability to train and mentor staff effectively.
Excellent communication and organizational skills.
Flexibility to adapt to varying shift patterns and operational demands.
The Full Time Duty Officer Role works a 4 week rolling Rota, viewable in the advert on our website.:
About you:
You are a natural leader with the ability to motivate, support and encourage others to achieve both individual and team goals. You value respect, fairness, equality, and openness, and foster an inclusive working environment. You are organised, results-driven, and able to prioritise effectively, even under pressure. You enjoy delivering outstanding customer service and thrive in a collaborative, team-oriented setting with strong communication at its heart.
Essential Skills and Attributes
Communication Skills Able to communicate confidently and effectively with a wide range of people, both internally and externally.
Problem-Solving & Multi-Tasking Demonstrates strong analytical thinking, with the ability to manage multiple tasks simultaneously in a dynamic environment.
Digital Literacy Proficient in using Microsoft Office applications (Word, Excel, Outlook), with a good working knowledge of email and online systems.
IT Systems Experience Experience in using computerised leisure booking or management systems.
Where is this role based?
This post is based at our lively Frenchay campus.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 36,000 students and 4,200 staff from right across the globe.
In addition to progressive pay rates, we offer a wide range of employee benefits.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.
Further information
If you would like an informal discussion about this opportunity, please contact Helen Wickham on 0117 3282949 or email: helen3.wickham@use.ac.uk
This is a fulltime, permanent post, working 37 hours per week.
This post is not available on a job share basis as the position is not suitable for the business and requires continuity.
As a Disability Confident employer, we welcome applications from those who identify as having a disability.
UWE Bristol is a campus-based University, this role is therefore campus based for all of your time.
The University’s normal practice is that new appointments will be made at the starting point of the grade.
This post requires enhanced DBS clearance.
We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.