Customer Voice Co-ordinator
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £31,968.23 per year |
| Hours: | Full time |
| Closing date: | 03 August 2025 |
| Location: | L30 |
| Remote working: | Fully remote |
| Company: | The Sovini Group |
| Job type: | Permanent |
| Job reference: |
Summary
Customer Voice Co-Ordinator
As an equal opportunities’ employer, we are currently looking for a Customer Voice Co-Ordinator and welcome applications from all members of the community.
If you have got the talent, the potential, the drive, and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Customer Voice Co-Ordinator, you will be expected to:
• Deliver a customer engagement and empowerment framework that supports our customers to engage and influence service provision, aligned to our strategies, regulatory and statutory requirements.
• Be the dedicated lead facilitator for involved customers offering one central access point for advice, support and training.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a Customer Voice Co-Ordinator role, the skills you will need:
• 5 or more GCSE’s or equivalent. Must include Math and English.
• Full Driving Licence and use of car.
• Experience of working in a Customer Facing Environment.
• Experience of delivering an effective engagement program for customers to shape and improve services.
• Experience of regulatory requirements and reporting of customer influence outcomes.
• Experience of Organizing and hosting customer events.
• Experience of working with frequently changing priorities to meet deadlines.
• Ability to work in collaboration with colleagues, customers, partners and stakeholders to create meaningful engagement and involvement that maximises outcomes for customers and our wider community.
• Excellent IT skills to include Microsoft Office.
• Be proactive and demonstrate initiative in developing new and improved ways of working.
• Commitment to delivering excellent customer service.
• Ability to work in an agile working environment with the ability to work off own initiative
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day-to-day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
• Educated to Degree Level.
• Experience of compiling reports for Senior Management.
• Experience of training and supporting teams throughout the business
So, if you are looking for a Customer Voice Co-Ordinator role with:
• Competitive salary - £31,968.23
• Hours – 36 per week (Monday-Friday).
• Agile working
• 28 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Please note that the application closing date may brough forward if there is high volume of applications.
Closing date – 3RD August 2025
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.
As an equal opportunities’ employer, we are currently looking for a Customer Voice Co-Ordinator and welcome applications from all members of the community.
If you have got the talent, the potential, the drive, and determination there is a place for you at The Sovini Group.
This position is a permanent opportunity.
As a Customer Voice Co-Ordinator, you will be expected to:
• Deliver a customer engagement and empowerment framework that supports our customers to engage and influence service provision, aligned to our strategies, regulatory and statutory requirements.
• Be the dedicated lead facilitator for involved customers offering one central access point for advice, support and training.
• Commit to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Adhere with the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
To be successful in a Customer Voice Co-Ordinator role, the skills you will need:
• 5 or more GCSE’s or equivalent. Must include Math and English.
• Full Driving Licence and use of car.
• Experience of working in a Customer Facing Environment.
• Experience of delivering an effective engagement program for customers to shape and improve services.
• Experience of regulatory requirements and reporting of customer influence outcomes.
• Experience of Organizing and hosting customer events.
• Experience of working with frequently changing priorities to meet deadlines.
• Ability to work in collaboration with colleagues, customers, partners and stakeholders to create meaningful engagement and involvement that maximises outcomes for customers and our wider community.
• Excellent IT skills to include Microsoft Office.
• Be proactive and demonstrate initiative in developing new and improved ways of working.
• Commitment to delivering excellent customer service.
• Ability to work in an agile working environment with the ability to work off own initiative
• Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
• To demonstrate The Sovini Group’s values in your day-to-day job role – Success, Passion, Authenticity, Courage, Enterprise.
Experience or Knowledge of the below would be advantageous but not essential:
• Educated to Degree Level.
• Experience of compiling reports for Senior Management.
• Experience of training and supporting teams throughout the business
So, if you are looking for a Customer Voice Co-Ordinator role with:
• Competitive salary - £31,968.23
• Hours – 36 per week (Monday-Friday).
• Agile working
• 28 days holiday increasing with service.
• Cycle 2 Work Scheme.
• Group personal pension scheme.
• Life Assurance.
• Career development opportunities.
• Corporate discount scheme.
• Staff well-being and ‘feel-good’ programme.
Apply online via our website today!
Please note we do not accept approaches from recruitment agencies and only applications made via our website will be accepted.
Please note that the application closing date may brough forward if there is high volume of applications.
Closing date – 3RD August 2025
Please note that shortlisting may take place prior to the advert closing, if a high volume of suitable applicants have applied, the advert may close early. Please do not hesitate to submit your application.