Community & Adviceline Adviser
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £22,983 to £27,174 per year |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | Greater Manchester, North West England |
| Remote working: | On-site only |
| Company: | Citizens Advice SORT Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
We’re looking for a flexible and compassionate adviser to join our team, working across both our community-based outreach and Adviceline telephone services. This “floating” role plays a vital part in helping people across Greater Manchester access timely, quality advice, whether face-to-face in local venues or over the phone through our Adviceline triage system.
We’re particularly keen to hear from trained generalist advisers who can confidently support clients across multiple enquiry areas and service channels. However, we also welcome applications from individuals with strong transferable skills and the motivation to train into the role.
This is a mobile role, so a willingness and ability to travel across Greater Manchester is essential.
https://docs.google.com/presentation/d/1PzbZVZZkL_ovRWzkhe_VN49o1DwXsOmEg0F6ilT2UP0/edit?usp=sharing
Ability to travel
Ability to research and explain complex information
Ability to keep accurate records
Ability to work on own initiative
Deliver high-quality, person-centred advice across areas such as Welfare Benefits, Debt, Housing, Immigration, Employment, and Consumer issues (full training and supervision available).
Provide face-to-face drop-in advice sessions at community venues and hubs.
Deliver one-to-one appointments for clients needing more in-depth or ongoing support.
Cover shifts on our Adviceline service, conducting telephone triage, providing short advice, and identifying appropriate next steps such as casework or referrals.
Accurately record client interactions and casework on our digital case management systems.
Use sound judgement and problem-solving skills in a fast-paced, varied environment.
Work flexibly across different teams and locations, with support from experienced colleagues and supervisors.
A supportive and inclusive team culture
Opportunities for training, development, and career progression
Flexible working arrangements (where applicable)
The chance to make a real difference to people’s lives across Greater Manchester
Salary of £22,983 - £27,174 (dependent on experience)
We’re particularly keen to hear from trained generalist advisers who can confidently support clients across multiple enquiry areas and service channels. However, we also welcome applications from individuals with strong transferable skills and the motivation to train into the role.
This is a mobile role, so a willingness and ability to travel across Greater Manchester is essential.
https://docs.google.com/presentation/d/1PzbZVZZkL_ovRWzkhe_VN49o1DwXsOmEg0F6ilT2UP0/edit?usp=sharing
Ability to travel
Ability to research and explain complex information
Ability to keep accurate records
Ability to work on own initiative
Deliver high-quality, person-centred advice across areas such as Welfare Benefits, Debt, Housing, Immigration, Employment, and Consumer issues (full training and supervision available).
Provide face-to-face drop-in advice sessions at community venues and hubs.
Deliver one-to-one appointments for clients needing more in-depth or ongoing support.
Cover shifts on our Adviceline service, conducting telephone triage, providing short advice, and identifying appropriate next steps such as casework or referrals.
Accurately record client interactions and casework on our digital case management systems.
Use sound judgement and problem-solving skills in a fast-paced, varied environment.
Work flexibly across different teams and locations, with support from experienced colleagues and supervisors.
A supportive and inclusive team culture
Opportunities for training, development, and career progression
Flexible working arrangements (where applicable)
The chance to make a real difference to people’s lives across Greater Manchester
Salary of £22,983 - £27,174 (dependent on experience)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.