Customer Support Manager
| Posting date: | 18 July 2025 |
|---|---|
| Salary: | £3,200 per month |
| Hours: | Full time |
| Closing date: | 17 August 2025 |
| Location: | 1st Floor, Queen Victoria House, Victoria Street, Douglas, IM1 2LF, Isle Of Man |
| Remote working: | On-site only |
| Company: | Premium Services Limited |
| Job type: | Permanent |
| Job reference: | CSMREF001 |
Summary
We are currently seeking a Customer Support Manager who can lead a small but growing support team and take full ownership of customer-facing communications. The ideal candidate should have proven experience using Live Chat platforms such as LiveChat.com, Zendesk, Intercom, or similar tools. Flexibility to work across different shifts is essential, as we support international partners across varying time zones.
Requirements:
-Previous experience managing a customer support team or in a senior support role.
-Hands-on experience with live chat platforms such as LiveChat, Zendesk, Intercom, etc.
-Ability to work across shifts and remain responsive to urgent customer requests.
-Strong problem-solving skills and the ability to work independently, especially in a fast-paced start-up environment.
-Excellent communication skills and attention to detail.
Only shortlisted candidates will be contacted individually.
Requirements:
-Previous experience managing a customer support team or in a senior support role.
-Hands-on experience with live chat platforms such as LiveChat, Zendesk, Intercom, etc.
-Ability to work across shifts and remain responsive to urgent customer requests.
-Strong problem-solving skills and the ability to work independently, especially in a fast-paced start-up environment.
-Excellent communication skills and attention to detail.
Only shortlisted candidates will be contacted individually.