Customer Experience Team Leader
| Posting date: | 17 July 2025 |
|---|---|
| Salary: | £29,211 per year |
| Hours: | Full time |
| Closing date: | 14 August 2025 |
| Location: | Merseyside, L33 7SG |
| Company: | Liberty |
| Job type: | Permanent |
| Job reference: | ORG3471-TAL1433 |
Summary
Are you a skilled Customer Experience Team Leader based near Knowsley, looking to earn £29,211 per year?
We can Offer You:
Work-Life Balance: Agile working, 25 days annual leave + bank holidays, plus flexibility with overtime
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training & Growth: Ongoing professional development to keep you at the top of your game
Your Role:
Develop personal and team performance
Provide coaching and guidance
Maximise first point of contact resolution to achieve excellence in service delivery to all customers
Ensure KPI/SLAs are met through effective management of the team
Continuous review and improvement of our service and providing direction for a team of advisors
Support and deputise for the Customer Experience Commercial Lead
Arrange and provide induction and training
Support the Team leaders and coordinate recruitment for new vacancies
Manage training schedules for the team
What We Need from You.
GCSEs (or equivalent) in Maths & English
Experience successfully managing, leading, developing and coaching a team whilst achieving service targets
Good level of IT skills, including Microsoft Office packages
Experience working within a call/service centre environment, ideally in social housing
Knowledge of scheduling software and other database applications and experience in writing and presenting statistics and reports.
NVQ Level 3 in Customer Service is desirable
Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.
Apply Today!
Click “Apply” below to join Liberty as our Customer Experience Team Leader. We look forward to hearing from you!
Closing Date: 14th August 2025 (We may close early due to high demand)
We can Offer You:
Work-Life Balance: Agile working, 25 days annual leave + bank holidays, plus flexibility with overtime
Health & Wellbeing: 24/7 GP access, mental health support, fitness programs, and more
Training & Growth: Ongoing professional development to keep you at the top of your game
Your Role:
Develop personal and team performance
Provide coaching and guidance
Maximise first point of contact resolution to achieve excellence in service delivery to all customers
Ensure KPI/SLAs are met through effective management of the team
Continuous review and improvement of our service and providing direction for a team of advisors
Support and deputise for the Customer Experience Commercial Lead
Arrange and provide induction and training
Support the Team leaders and coordinate recruitment for new vacancies
Manage training schedules for the team
What We Need from You.
GCSEs (or equivalent) in Maths & English
Experience successfully managing, leading, developing and coaching a team whilst achieving service targets
Good level of IT skills, including Microsoft Office packages
Experience working within a call/service centre environment, ideally in social housing
Knowledge of scheduling software and other database applications and experience in writing and presenting statistics and reports.
NVQ Level 3 in Customer Service is desirable
Why Liberty?
We’re a diverse, supportive team with a focus on personal development, wellbeing, and making a real difference in the communities we serve. Liberty offers you a chance to work with the best in the industry and continuously improve your skills while enjoying a rewarding career.
Apply Today!
Click “Apply” below to join Liberty as our Customer Experience Team Leader. We look forward to hearing from you!
Closing Date: 14th August 2025 (We may close early due to high demand)