Learning & Development Trainer
| Posting date: | 17 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 16 August 2025 |
| Location: | Leicester, LE3 8RA |
| Company: | Leicestershire County Council |
| Job type: | Permanent |
| Job reference: | 5723 |
Summary
Position: Learning & Development Trainer (Adult Social Care)
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RA
Worker Category: Hybrid Worker
Salary: £31,074 - £ 33,294 per annum (pro-rata for part-time)
Working Hours: Monday to Friday, 37 Hours per week
Contract Type: Permanent
Closing Date: 28-07-2025
Interviews: w/c 01-09-2025
Here at Leicestershire County Council, we have an exciting opportunity for those with a passion in delivery of high-quality learning and development activities to support Adult Social Care colleagues within the Customer Service Centre.
About the Role
As a Learning & Development Trainer you will provide a comprehensive training and development service to new and existing staff. Post holders will work flexibly across the different topics/areas and teams within the Customer Service Centre in order to respond to service priorities and to facilitate professional development.
Our Team
Our Customer Service Centre (CSC) is the first point of contact for Adult Social Care in Leicestershire.
Main Duties & Responsibilities
- Identify training and development needs for individuals in order to support learning and development, including taking a lead role in creating and completing a training needs analysis when required.
- To provide sound and professional high-quality training and development activities, advice and support in response to identified needs, including the design, delivery and evaluation of training and development activities.
- To take a lead role in identifying appropriate training and development content, liaising with a variety of internal and external training providers.
- Seeking approval of content from departmental colleagues to ensure content is fit for purpose.
- Be responsible for the induction training of new staff.
- To liaise with departments where necessary, particularly in respect of customer service training. and deliver departmental/ organisational objectives in a clear manner.
- Any other duties, commensurate with the nature and grading of the post that may be assigned.
About You
To apply for this post, you must have:
- Experience in identifying training needs.
- Experience in the design, delivery and evaluation of training and development activities.
- Experience in developing and maintaining relationships with colleagues internally and externally
- Experience in coaching and mentoring staff
- Experience of training within a customer-focused environment, ideally within Adult Social Care.
- Relevant experience of supporting culture, skills and behaviour change within a diverse organisation
- A qualification at NVQ 3 (Training) or equivalent, or suitable relevant experience
We would also expect you to share our commitment to our values and will ask you to provide evidence when you have demonstrated them during the interview process.
Interested in Flexible Working?
We are keen to support employees in balancing their working lives with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances while still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style that determines where it can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories on the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Rhiannon Watts
Telephone: 0116 305 4518
Email: Rhiannon.Watts@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application, which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support
By applying for this post, you agree to our Terms and Conditions.
Proud member of the Disability Confident employer scheme