Administrator/Coordinator - Overseas Chargeable Patients Service
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 per annum (pro rata) |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Manchester, M23 9LT |
| Company: | Manchester University NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7276210/349-SMH-7276210-RL4 |
Summary
A Vacancy at Manchester University NHS Foundation Trust.
Saint Mary's at Wythenshawe Hospital are looking to recruit a Coordinator for the Overseas Visitors and Chargeable Patients Service.
You will be responsible for identifying patients who may not be entitled to NHS treatment free at source and ensuring that patients are given the correct information regarding the cost of their treatment.
The post covers all services within Saint Marys Managed Clinic Service and you will regularly communicate with patients, trust staff and external stakeholders through regular email and letter writing, face to face, via telephone and video calls, and therefore excellent written and verbal communication skills are fundamental to the succeed in this role.
High levels of organisation and a keen eye for detail are essential as you will be responsible for managing your own case load and maintaining accurate records. You will access IT systems including Hive and MS office applications and must therefore have good standards of IT literacy.
There may be exposure to distressing, emotional situations and whilst you will be supported by the wider team, you will need high levels of resilience a to investigate and solve problems with empathy and a non-judgemental approach. The post holders must be flexible as there is a expectation to cover work load across the Managed Clinical Service and there will be occasional travel to other sites within MFT for training and centralised meetings.
To understand and comply with the Department of Health Overseas Hospital Charging Regulations.
The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liable for the costs accrued for accessing care.
The role includes, interviewing patients, gathering copies of documents required to assess entitlement, running reports and maintaining local records in line with National Policy.
You will be responsible for raising invoices, responding to queries and complaints through email, face to face, letters and phone calls. You will liaise with trust staff and external bodies including the home office and the immigration service to assist in identifying patients overseas status and NHS eligibility.
The post holder will meet regularly with their line manager to discuss cases, review and action reports based on evidence available. With support from your Line manager and the wider team, you will develop and maintain your knowledge around the charging regulations.
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Wednesday 30 Jul 2025
Saint Mary's at Wythenshawe Hospital are looking to recruit a Coordinator for the Overseas Visitors and Chargeable Patients Service.
You will be responsible for identifying patients who may not be entitled to NHS treatment free at source and ensuring that patients are given the correct information regarding the cost of their treatment.
The post covers all services within Saint Marys Managed Clinic Service and you will regularly communicate with patients, trust staff and external stakeholders through regular email and letter writing, face to face, via telephone and video calls, and therefore excellent written and verbal communication skills are fundamental to the succeed in this role.
High levels of organisation and a keen eye for detail are essential as you will be responsible for managing your own case load and maintaining accurate records. You will access IT systems including Hive and MS office applications and must therefore have good standards of IT literacy.
There may be exposure to distressing, emotional situations and whilst you will be supported by the wider team, you will need high levels of resilience a to investigate and solve problems with empathy and a non-judgemental approach. The post holders must be flexible as there is a expectation to cover work load across the Managed Clinical Service and there will be occasional travel to other sites within MFT for training and centralised meetings.
To understand and comply with the Department of Health Overseas Hospital Charging Regulations.
The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liable for the costs accrued for accessing care.
The role includes, interviewing patients, gathering copies of documents required to assess entitlement, running reports and maintaining local records in line with National Policy.
You will be responsible for raising invoices, responding to queries and complaints through email, face to face, letters and phone calls. You will liaise with trust staff and external bodies including the home office and the immigration service to assist in identifying patients overseas status and NHS eligibility.
The post holder will meet regularly with their line manager to discuss cases, review and action reports based on evidence available. With support from your Line manager and the wider team, you will develop and maintain your knowledge around the charging regulations.
MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Wednesday 30 Jul 2025
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