Customer Service Adviser/Library Assistant - ORK09532
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | £31,826.00 to £32,488.00 per year |
| Hours: | Full time |
| Closing date: | 27 July 2025 |
| Location: | Stromness, KW16 3AA |
| Company: | Orkney Islands Council |
| Job type: | Permanent |
| Job reference: | ORK09532 |
Summary
Advert
EDUCATION, COMMUNITIES AND HOUSING
Warehouse Buildings, Stromness
Customer Service Adviser / Library Assistant
16 hours per week (on a two week rota), Week 1: Wednesday, Thursday, Friday / Week 2: Friday, Saturday
Permanent
£31,826 - £32,488 pro rata / £17.44 - £17.80 per hour (including shift allowance and Distant Islands Allowance)
We’re excited to offer a fantastic opportunity to join our friendly and dedicated Customer Services Team as a Customer Service Adviser / Library Assistant on a part-time, permanent basis.
As the first point of contact for the public, you’ll play a key role in delivering excellent customer service across multiple channels, including in person at our reception desk, over the phone, via email, and online. You’ll handle a wide range of enquiries and process requests on behalf of various council services with accuracy and professionalism.
Key responsibilities are assisting customers with enquiries and service requests, processing and managing library loans and reservations, handling hostel and campsite bookings, managing payments and reconciling income received by the council, supporting applications for Blue Badges and concessionary travel, maintaining and updating customer records, assisting with testing digital forms and updating website content.
You must be proficient in Office 365 and have experience of working in a customer focused office administration role and experience in the collection of cash, cheque and card payments.
Applicants should hold SCQF level 5 qualification (e.g. SVQ 2) in business administration or customer service, or at least 2 years’ experience in a customer-focused administrative role.
If you’re passionate about helping people and working with the public, have a keen eye for detail, and enjoy working as part of a team, we’d love to hear from you.
You should be able to travel efficiently and effectively between work locations within Orkney to meet the operational requirements of the Service.
This post is subject to Level 1 Disclosure Scotland clearance.
Prospective applicants are invited to discuss the post by contacting Catherine Foubister, Team Manager, Customer Services on 01856 873535 ext 2919 or catherine.foubister@orkney.gov.uk
Closing date: 23:59 on Sunday 27 July 2025
Please note that interview expenses are not payable for this post.
Proud member of the Disability Confident employer scheme