Reservations, Groups, Meetings & Events Coordinator
| Posting date: | 16 July 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | St. David's Cardiff (CWLCD), Havannah Street, CF10 5SD, Cardiff, CF10 5SD |
| Company: | LGH Hotel Management Ltd |
| Job type: | Permanent |
| Job reference: | 1346689355 |
Summary
A fantastic opportunity to join our 5-star team at voco St David’s Cardiff as a Reservations, Groups, Meetings & Events Coordinator on a 12-month fixed-term contract covering maternity leave!
This is a great opportunity to be part of our award-winning Cardiff Bay hotel.
Salary: £27,040 + 10% annual bonus
At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.
Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting.
The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.
The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.
Check out our Instagram page to have a look at voco St.David’s!
As a Reservations, Groups, Meeting & Events Coordinator, you will be:
Managing group bookings and coordinating all aspects of meetings and events, from initial enquiry to post-event follow-up.
Handling reservations for individual and group guests, ensuring accuracy and efficiency in all bookings.
Liaising with clients to understand their needs and provide tailored solutions that exceed expectations.
Collaborating with internal departments (e.g. Sales, Front Office, Food & Beverage) to ensure seamless event execution.
Maintaining accurate records in our booking systems and producing reports as required.
Responding to enquiries via phone and email in a timely, professional, and friendly manner.
Supporting revenue targets by upselling services and identifying opportunities to maximise bookings.
Supporting proactive sales efforts
- All bookings will be made via our in-house system, creating written confirmations & function sheets.
Given the nature of this role it’s important that you have some Reservations, Groups, Meeting & Events experience. Whether you have previously worked in a hotel or destination venues, work in Sales administration role, this may be the role for you.
To succeed as a Reservations, Groups, Meeting & Events Coordinator, you will need:
To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible
To accurately input all enquiries into Sales and Catering system
To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require
To actively work as part of a team to achieve the department objectives and budget
To actively consider prevention, recovery and investigation of any complaints
To liaise with clients to ensure that accurate details for each event & reservation are obtained
To establish client requirements and identifying how the hotel can facilitate their needs
To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
To respond to all M&E enquiries in-line with company standard
To be confident making & receiving calls
Our Reservations, Groups, Meeting & Events Coordinators enjoy a range of benefits including:
Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities
The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
Taxi subsidy for shifts starting/ending between 23:00-06:00
Subsidised childcare support
Meals whilst on duty
28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
We provide every employee company sick pay and life insurance
Amazing discounts for our hotels and restaurants around the world
Discounts from over 15,000 stores – all the way from retail to cinema
Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!
If you are someone who wants to join a company which favours laid-back but attentive connections with a focus on the environment, apply today to join our team as a Reservations, Groups, Meetings & Events Coordinator!
You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.