Client Services Support Manager
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | £30,000.00 to £35,000.00 per year |
| Additional salary information: | 30000 - 35000 |
| Hours: | Full time |
| Closing date: | 30 July 2025 |
| Location: | Ruby Lodge Care Home, Inspiration Way, Sowerby, Thirsk, North Yorkshire, YO7 1TS |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | JUL20255450 |
Summary
Client Services Support Manager required to provide cover across our Care Homes in the North of England( Lostock, Abbey Grange, Belmont, Somerset House and Ruby Lodge) We are no longer accepting applications for sponsorship.Hours: 40 hours available per week, working weekends on rota (Shift times to be discussed at interview)JOINING THE COUNTRY COURT CARE FAMILYCountry Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!ABOUT THE CLIENT SERVICES SUPPORT MANAGER ROLE You will be responsible for maintaining the 5* hospitality within the homes and assisting in helping to create a caring, homely environment for all our residents. You will be managing a team of Client service managers within the area you are covering to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.Within your role as Client Services Support Manager, you can really make a difference to our residents’ lives. Here are some of the responsibilities:To induct new client services managers and complete induction.To support the CSM with recruitment and training.Undertake staff supervisions and appraisals.Maintain 5-star standard of cleanliness across the area.Manage the performance of all you Client Services Managers.Support all allocated homes when CSM is on AL assisting with paperwork, ordering and rotas.Ensure that the corporate values of the company are actively promoted and always followed.ABOUT YOUYou will be able to demonstrate the following experience and skills whilst sharing our family caring values:Driving licence is essential as travelling will be involvedAt least 2 years’ experience as a Client Services Manager or a similar management role in hospitalityExcellent accuracy & attention to detailThe ability to communicate effectively both verbally and in writing.A creative & innovative approach to workKnowledge & understanding of COSHH and safe working practicesHave a can-do attitude with drive & self-motivationKnowledge or understanding of the care sector would be an advantageIN RETURNYou’ll be joining our family-run business and alongside pension contributions and annual leave, we offer:Annual pay reviews.A bespoke Induction Training Programme, with ongoing development and access to nationally recognised qualifications*Recommend a Friend bonus scheme*Access to the Blue Light Discount CardAnnual Staff Awards Programme, celebrating outstanding contributions across all our Homes*Subject to Terms and ConditionsClick the Apply Button Now! -If the Client Services Support Manager role sounds like a job for you, we would like to hear from you. PLEASE NOTE:All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting applications for sponsorship.