Reception / Admin
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 July 2025 |
| Location: | London, SE14 6TG |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A2605-25-0001 |
Summary
Greet Patients in person, working to put them at ease and giving any explanations within your competency Signpost Patients to the correct service to ensure that they receive the right care first time Make and change appointments as required Work with the Practice information recording systems and computer systems in maintaining clinical records. Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained Report all significant events, including near misses for inclusion in the Practice Risk Register Practice the highest standards of confidentiality when dealing with all aspects of Patient information Participate in activities required to assess compliance with CQC Fundamental Standards Participate in the maintenance of the complaints system at Deptford Medical Centre and in resolving complaints to improve service Use all equipment in accordance with guidelines Report any faults or safety worries with equipment and premises Open and distribute Deptford Medical Centre post both on paper and electronically Process repeat prescription requests Assisting Patients with registrations and processing the paperwork Completing all Patient information in electronic and/or paper records Maintain Patient electronic medical records Accessing relevant Patient information when required Daily preparation and close down of consulting rooms Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use Maintain the Health and Safety of all staff, Patients and visitors Participate in regular reviews of personal development plans Undergo further training as required by Deptford Medical Centre The post holder will, if required to do so, obtain, process and/or use information in line with the GDPR requirements To maintain information notice board in line with national/local health promotion campaigns To attend relevant meetings as required To immediately report any safeguarding or compliance Develop and maintain effective working relationships with all other employees and contractors at Deptford Medical Centre Use email and other recognized methods and processes to communicate with Patients and other agencies ensuring this is always done while following the policies and procedures of Deptford Medical Centre such as maintaining Patient confidentiality Effectively liaising with other clinicians including Health Visitors, District Nurses, Midwives, Counsellors, etc. as required Co-operate in maintaining a staffing rota to provide adequate levels of resources Work with other employees to ensure a seamless journey for Patients through different aspects of their care Assist management to maintain regulatory compliance Co-operate in the effective resolution of team conflicts Attend Practice meetings as required To act as a chaperone as requested by clinicians (if DBS checked) To function as an integral part of the team at Deptford Medical Centre Promote and implement all the Practice policies and procedures Participate in developing the philosophy, goals and objectives for Patient health care provided by Deptford Medical Centre To participate in the induction programme of new staff joining Deptford Medical Centre Participate in Patient audits To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements Provide information for a DBS check, and inform the Practice of any incident that may change the DBS status Be responsible for your own Health & Safety Work within your personal competence Promote and participate in a high standard of care within Deptford Medical Centre Participate in taking care of your own Health & Safety. Ensure that you do not do anything to compromise the health and safety of either your colleagues or yourself Give agreed notice of periods of absence and leave Keep to the dress code required by the Practice, both in terms of any uniform and personal appearance Ensure that Patients rights are protected Please note that this job description is not intended to be exhaustive. Additional responsibilities may be required as needed.