Stakeholder Engagement Manager
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 10 August 2025 |
| Location: | Fleetwood, FY7 8LG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | G9914-25-0182 |
Summary
Identifying stakeholders, analysing their needs and expectations, planning and implementing various tasks to engage with them Being accountable for key stakeholders, acting as their central point of contact for NHSPS administrative issues, working autonomously with all key stakeholders including NHS employers and non-NHS organisations, to embed a full understanding of their role and responsibilities as local administrators of the NHS Pension Scheme. Influence stakeholder attitudes, decisions, and actions for mutual benefit and keep them motivated to cooperate Lead in the development and delivery of core training and guidance on a range of subjects or specialised subjects to stakeholders to ensure all processes are followed correctly and keeping stakeholders up to date with any appropriate process changes because of system and legislative developments. Develop guidance and process instructions for use in all aspects of managing and implementing these process changes acting as an ambassador for the NHSBSA by regularly planning presentations and personally delivering to external regional employer forums ensuring stakeholders are engaged and informed. Using innovative technology to deliver information in the most effective manner including the My NHS Pension Self Service Member Portal currently in development to ensure it is rolled out effectively and to play a part in any enhancements to Employer Service You will take personal responsibility to answer queries and complaints raised at such events and provide accurate and timely feedback to any remaining complaints and queries after each employer meeting. Formulating and managing relationships with 3rd party stakeholders including but not limited to Independent Financial Advisors, Trade Unions and payroll providers ensuring the rules for admittance to the scheme for organisations are correctly applied. Communicating effectively, both orally and in writing, with stakeholders providing timely technical responses to complex, sensitive queries and complaints. Demonstrates creativity and innovation in applying solutions for the benefit of the stakeholder taking into account implications of their requirements and NHS Pension Scheme regulations. Ensure engagement from stakeholders during the implementation of change, providing clear direction, updates and identification of risks and actions to enable a positive experience. Communicating complex information effectively across a wide range of stakeholders and levels of understanding. Building and managing effective two-way communications between NHS Pensions and its internal and external stakeholders, ensuring a coordinated approach to communications within the wider NHSBSA. Living the values and behaviours of the organisation. Treat everyone fairly and value and respect diversity. Demonstrate that such standards are practiced in NHS Pensions dealings with all its stakeholders. Identifying personal training needs and works with Line Manager to establish personal objectives. Please find attached JD/PS for a full breakdown of the responsibilities.