Patient Services (Reception) Manager
| Posting date: | 16 July 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 15 August 2025 |
| Location: | Biddulph, ST8 6AG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2345-25-0001 |
Summary
Overseeing the administration and support operations of the patient services team, ensuring staff achieve their primary responsibilities Line managing patient services team, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Completing staff appraisals as required Identifying and delivering team training where required Compiling staff rotas and co-ordinating the provision of temporary administrative and reception staff, ensuring sufficient cover is provided for periods of leave and other staff absences Reviewing and updating reception policies and procedures as required Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation Providing initial guidance and advice to patients who wish to verbally complain Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary Providing IT support and problem solving for staff in the building Oversee the coordination of patient appointments, follow-ups, and care navigation Oversight and management of Practice Emails coming into the surgery, ensuring that they are dealt with by the most appropriate person within the required timeframe Monitor the practice appointment system Oversee the team to process face to face, telephone and e-requests for appointments Ensure that incoming phone calls are answered in a timely manner, with calls transferred or dealt with appropriately Ensuring that requests for prescriptions are dealt with in line with practice policies and procedures. Carry out system searches as requested Monitor and maintain the reception area and notice boards